Christina Arcentales
Dorchester,United States
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
Worcester, MA
01.2023 - 12.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
Veterinary Assistant
Tufts At Tech Veterinary Clinic
Worcester, MA
01.2018 - 06.2021
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Answered and directed incoming calls using multi-line telephone system.
- Obtained information and history from clients to maintain medical charts.
Education
Bachelor of Science - Exercise Science
University of Massachusetts - Boston
Boston, MA05.2025
High School Diploma -
Worcester Technical High School
Worcester, MA06.2021
Skills
- Customer Service
- Telephone Etiquette
- Customer assistance and interaction
- Problem-solving skills
- Fluent in English and Spanish
- Oral and written communications
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
01.2023 - 12.2023
Veterinary Assistant
Tufts At Tech Veterinary Clinic
01.2018 - 06.2021
Bachelor of Science - Exercise Science
University of Massachusetts - Boston
High School Diploma -
Worcester Technical High School
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