Christina Ashley
Gold Hill,NC
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
22
22
years of professional experience
Work History
Server
Bob Evans Restaurant
07.2020 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Patient Care Technician
Fresenius
06.2004 - 07.2015
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
Customer Service Representative
Telespectrum Worldwide
01.2002 - 04.2003
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Science - Organizational Leadership
University of Charleston
Charleston, WV05.2008
Associate Degree - Medical Assisting
WV JR College
Charleston, WV06.2004
Skills
- Safe Food Handling
- Order Delivery Practices
- Food Delivery
- Table Setting
- Food Running
- Order Management
- Guest Engagement
- Supply Restocking
- Infection Prevention
- Patient Education
- Mobility Assistance
- ADL Support
- Sterilization Techniques
- Account Updating
- Consultative Sales
- Appointment Scheduling
- Call Management
- Data Collection
Accomplishments
Sigma Beta Delta Honor Society
Timeline
Server
Bob Evans Restaurant
07.2020 - 11.2023
Patient Care Technician
Fresenius
06.2004 - 07.2015
Customer Service Representative
Telespectrum Worldwide
01.2002 - 04.2003
Bachelor of Science - Organizational Leadership
University of Charleston
Associate Degree - Medical Assisting
WV JR College
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