BRIANNA KIRBY
BALTIMORE,MD
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Umami Global Bistro. Proven ability to enhance guest engagement and satisfaction while efficiently managing cash handling operations. Recognized for training new staff and optimizing team collaboration in high-volume dining environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Bob Evans Restaurant
03.2022 - 12.2023
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new staff on menu offerings and service standards to ensure consistency.
- Coordinated with kitchen staff to streamline order fulfillment during peak hours.
- Managed cash register operations, ensuring accurate transactions and accountability.
Cashier
BAKERY EXPRESS
06.2023 - 11.2023
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
Assistant Manager
Umami Global Bistro
01.2017 - 10.2022
- Assisted in daily operations by coordinating schedules and managing team communications.
- Supported management in executing promotional campaigns to enhance customer engagement and sales.
- Conducted inventory checks to ensure product availability and optimize stock levels.
- Collaborated with team members to maintain high standards of customer service and satisfaction.
- Assisted in training new staff on company policies and operational procedures for smooth onboarding.
Education
High School Diploma -
LANDSDOWNE HIGHSCHOOL
Baltimore, MD06-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Professional appearance
Certification
- CCU'S Training - 2023
Timeline
Cashier
BAKERY EXPRESS
06.2023 - 11.2023
Server
Bob Evans Restaurant
03.2022 - 12.2023
Assistant Manager
Umami Global Bistro
01.2017 - 10.2022
High School Diploma -
LANDSDOWNE HIGHSCHOOL
Similar Profiles
Tylayena BrenaTylayena Brena
Server at Bob Evans RestaurantServer at Bob Evans Restaurant
Andrew GiglioAndrew Giglio
Assistant Manager at Bob Evans RestaurantAssistant Manager at Bob Evans Restaurant
Travis KureloTravis Kurelo
Catering Kitchen Prep Cook at Bob Evans RestaurantCatering Kitchen Prep Cook at Bob Evans Restaurant
Dameka CrawfordDameka Crawford
Environmental Services Housekeeper at Baltimore Science CenterEnvironmental Services Housekeeper at Baltimore Science Center
Aaron BlankenshipAaron Blankenship
8th Grade Social Studies Teacher at Baltimore City Schools8th Grade Social Studies Teacher at Baltimore City Schools