Christina Atwell
Lemon Grove,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every person a positive and memorable experience. Looking to further my 26 year career in Workers Compensation.
Overview
24
24
years of professional experience
Work History
Work Comp-Client Care Coordinator
Concentra Urgent Care
San Diego, CA
02.2018 - Current
- Assist clients with problems such as claims concerns.
- Used company database to track client interactions, applications, and service problems.
- Coordinated with other departments to ensure timely resolution of customer queries.
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Coordinate all aspects of a patients injury, including case review and visit prep for clinicians.
- Provide communication of non-compliance and missed appointments to patients and City of San Diego workers compensation adjusters.
- Attend medical case review meetings with client and regional administration and medical staff.
Front Office Supervisor
US Healthworks
San Diego, CA
03.2008 - 01.2018
- Handled customer complaints in a professional manner.
- Coordinated with other departments
- Implemented policies and procedures
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Performed miscellaneous job-related duties as assigned by management personnel .
- Completed employee evaluations and created plans to reward or enhance performance.
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
- Scheduled staff shifts and assigned duties as needed.
County of San Diego Liaison
US Healthworks
San Diego, CA
01.2001 - 03.2008
- Schedule pre-employment & annual physicals
- Report results to County of San Diego
- Review Billing, correct errors. Update account as needed.
- Handle concerns with workers compensation between adjuster and clinical staff including medical providers
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Collaborated and spoke with entities both inside and outside of the business.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Resolved conflicts between departments by acting as a mediator between them.
- Responded promptly to queries from customers or other stakeholders regarding services provided.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Education
CPWC-IND Indemnity Workers Compensation Adjuster Certificate - Workers compensation Insurance
Insurance Education Association
San Diego, CA03-2024
Certificate Medical Administrative Assistant -
Maric College - San Diego
San Diego, CA10-1999
Skills
- Program Oversight
- Scheduling
- Documentation
- Goal Setting
- Healthcare Operations
- Medical Terminology
- Team Supervision
- Performance Monitoring
- Database Coordination
- Organizational Skills
- Quality Assurance
Timeline
Work Comp-Client Care Coordinator
Concentra Urgent Care
02.2018 - Current
Front Office Supervisor
US Healthworks
03.2008 - 01.2018
County of San Diego Liaison
US Healthworks
01.2001 - 03.2008
CPWC-IND Indemnity Workers Compensation Adjuster Certificate - Workers compensation Insurance
Insurance Education Association
Certificate Medical Administrative Assistant -
Maric College - San Diego