Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Christina Ayala

Bronx,NY

Summary

Dynamic retail professional with extensive experience in operations management. Proven track record in enhancing customer satisfaction and team performance through effective staff training and leadership. Skilled in inventory control and decision-making, consistently achieving operational efficiency and fostering a positive work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

CityMD Urgent Care Center
New York, NY
02.2026 - Current

• Manage patient flow and oversee the registration process to minimize wait time.

• Directly supervise front desk staff, handle scheduling, and conduct performance evaluation in partnership with site Manager

• Order medical, vaccinations, and office supplies

•Oversaw floor operations and managed administrative duties during staff shortages.

•Facilitated patient care by collecting health history and vital signs to prepare for provider assessments.

Store Manager

CVS Pharmacy
Scarsdale, NY
05.2021 - 06.2025
  • Supervised daily operations, ensuring optimal store performance and customer satisfaction.
  • Trained and mentored team members on product knowledge and customer service standards.
  • Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
  • Analyzed sales data to identify trends and adjust merchandising strategies effectively.
  • Enforced compliance with company policies, health regulations, and safety standards consistently.
  • Collaborated with district management to align store objectives with corporate goals efficiently.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.

Assistant Manager

Walgreens
Bronx, NY
09.2015 - 05.2021
  • Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
  • Trained new staff on company policies, procedures, and best practices for service excellence.
  • Oversaw inventory management processes to maintain optimal stock levels and minimize discrepancies.
  • Collaborated with team members to implement promotional displays, enhancing product visibility and sales.
  • Monitored employee performance, providing constructive feedback to foster professional development.
  • Developed schedules to optimize labor resources while balancing operational needs and budget constraints.
  • Resolved customer inquiries and complaints promptly, improving overall store experience and loyalty.

Education

High School Diploma -

Morris High School
Bronx, NY

Skills

Customer service

Money handling

Team leadership

Decision-making

Time management

Customer relations

Team motivation

Staff training and development

Employee scheduling

Operations management

Certification

  • Certified Job Basic Life Support Red cross - 02/29/2028

Timeline

Assistant Manager

CityMD Urgent Care Center
02.2026 - Current

Store Manager

CVS Pharmacy
05.2021 - 06.2025

Assistant Manager

Walgreens
09.2015 - 05.2021

High School Diploma -

Morris High School
Christina Ayala