Christina Bartlett
Surprise,AZ
Summary
Adaptable sales leader with strong analytical skills and a focus on customer satisfaction. Successfully cultivated client relationships and improved retention rates through targeted initiatives and cross-functional collaboration.
Performance-oriented Sales Leader offering exceptional record of achievement over 18-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
Work History
Field Sales Manager
Cox Communications
10.2021 - Current
- Led field sales teams to achieve quarterly revenue targets through effective strategy implementation.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Collaborated with cross-functional teams to streamline sales processes and improve customer satisfaction.
- Developed and executed training programs to enhance team performance and product knowledge.
- Monitored key performance indicators to assess team effectiveness and drive continuous improvement initiatives.
- Cultivated strong relationships with clients, resulting in increased customer loyalty and retention rates.
- Expanded market share with targeted marketing campaigns and strategic product placements.
Home Security Consultant
Cox Communications
01.2020 - 09.2021
- Developed and implemented comprehensive security protocols to enhance organizational safety.
- Conducted risk assessments to identify vulnerabilities and recommend security improvements.
- Collaborated with cross-functional teams to address security challenges and mitigate risks effectively.
- Trained staff on best practices for workplace safety and emergency response procedures.
- Managed monthly goal and target achievement by meeting objectives and surpassing targets consistently.
Outbound Sales Representative- PACC Team
Cox Communications
06.2018 - 01.2020
- Executed outbound sales campaigns utilizing CRM software to track progress and manage leads efficiently.
- Developed and maintained strong customer relationships through effective communication and follow-up strategies.
- Collaborated with the marketing team to align sales strategies with promotional initiatives, enhancing customer engagement.
- Trained new team members on sales techniques and system navigation, improving overall team performance.
- Developed a training tool book for onboarding new team members to support role readiness.
Inbound Retention Rep
Cox Communications
05.2017 - 06.2018
- Enhanced retention strategies by identifying at-risk customers and implementing tailored solutions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline processes and improve customer experience.
- Trained new representatives on company policies, procedures, and customer engagement best practices.
- Led initiatives aimed at improving customer loyalty, resulting in increased satisfaction ratings.
- Contributed to consistent achievement of retention targets through dedicated efforts in problem-solving and relationship building.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ03-2025
Skills
- New business generation
- Sales presentations
- Sales training
- Performance management
- Sales accountability
- Forecasting
- Self-generated revenue
- Customer service
- Problem-solving
- Analytical skills
- Multitasking Abilities
- Team development
- Team collaboration
- Collaborative skills
- Talent acquisition
Affiliations
Cox Charities Grant Review Committee
Timeline
Field Sales Manager
Cox Communications
10.2021 - Current
Home Security Consultant
Cox Communications
01.2020 - 09.2021
Outbound Sales Representative- PACC Team
Cox Communications
06.2018 - 01.2020
Inbound Retention Rep
Cox Communications
05.2017 - 06.2018
Bachelor of Science - Business Management
University of Phoenix