Christina Beliaev
Pennsauken,NJ
Overview
27
27
years of professional experience
Work History
Caregiver/Personal Assistant
Assistive Choices Inc
Belmar, NJ
02.2011 - 11.2025
- Managed medical appointments, medication refills, and pharmacy pickups
- Assisted with light housekeeping duties such as laundry, dishwashing, and tidying up living space
- Promoted independence while providing necessary assistance
- Maintained confidentiality of sensitive patient information at all times
- Aided in physical therapy exercises under the guidance of licensed therapists
- Responded promptly to emergencies or urgent situations following established protocols
- Assisted in meal planning based on dietary restrictions or preferences of the patient
- Managed medical equipment such as wheelchairs and oxygen tanks ensuring they are properly maintained
- Assisted clients with daily activities such as bathing, dressing, grooming, and medication
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Making calls and advocating for the clients while dealing social service programs
Server
Applebee's
Mays Landing, NJ
03.2004 - 01.2012
- Demonstrated exceptional multitasking skills during peak hours, accurately managing multiple tables
- Worked with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Implemented upselling techniques resulting in an increase in average check size
- Suggested daily specials based on fresh ingredients available resulting in increased sales
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Trained new staff members on restaurant procedures, menu items, and customer service standards
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
Casino Service Representative
Atlantic City Hilton
Atlantic City, NJ
11.1998 - 10.2004
- Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
- Managed a high volume of incoming calls from customers in a timely manner
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information
- Collaborated with cross-functional teams to resolve complex customer issues and escalations
- Collaborated with the sales team to identify opportunities for upselling or cross-selling products/services based on customer needs
- Participated in regular team meetings to discuss challenges, share best practices, and brainstorm ideas for improving the overall quality of service provided
- Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience
- Responded promptly to guest inquiries and requests, resolving issues in a timely manner
- Maintained knowledge of hotel amenities, local attractions, and transportation options to assist guests with their needs
- Managed reservations system, accurately inputting guest information and updating room availability
- Assisted in coordinating special requests such as room upgrades or additional services for VIP guests
Education
High School Diploma -
Ocean City High School
Ocean City, NJ06.1998
Skills
- Caregiving
- Attention to detail
- Phone etiquette
- Organizational skills
- Customer service
- Communication skills
- Critical thinking
- Appointment scheduling
- Patient care
- Phone communication
- Phone answering
- Computer skills
- Call center experience
Timeline
Caregiver/Personal Assistant
Assistive Choices Inc
02.2011 - 11.2025
Server
Applebee's
03.2004 - 01.2012
Casino Service Representative
Atlantic City Hilton
11.1998 - 10.2004
High School Diploma -
Ocean City High School