Christina Bell
Meridian,MS
Summary
Proven Healthcare Collection Specialist from Baptist Anderson Regional Medical Center, adept in EPIC software and data entry, showcases a track record of surpassing collection goals through diligent investigation and goal-oriented teamwork. Excels in maintaining confidentiality and leveraging collections best practices to enhance patient payment solutions.
Overview
2
2
years of professional experience
Work History
Healthcare Collection Specialist
Baptist Anderson Regional Medical Center
Meridian, MS
02.2023 - Current
- Maintained confidentiality and adhered to FDCPA regulations during collections.
- Maintained accurate records of all collection activities in the computer system.
- Worked closely within a virtual team atmosphere to accomplish daily productivity goals, primarily regarding the number of calls made/received, and the dollars collected.
- Work closely within a virtual team atmosphere to accomplish monthly dollars collected goals.
- Maneuver between several different software systems, documenting accurate and up-to-date information in the account history while maintaining confidentiality of account information.
- Maintain a confidential and orderly remote work area.
- Understand and agree to follow federal laws on collection practices.
- Answer inbound calls from patients who are requesting assistance with making payments on their healthcare accounts. Assistance may include providing suggestions of ways a patient can find resources to pay their accounts.
- Place outbound calls to patients who have yet to establish a payment or payment arrangement to resolve their outstanding balances.
- Assisting in obtaining and updating debtors' contact information in client systems.
Education
Associate of Applied Science - Medical Office Management Tech./ Medical Billing
Meridian Community College
Meridian, MS05-2023
GED -
Meridian Community College
Meridian, MS12-1999
Skills
- Goal oriented
- Data entry proficiency
- Investigation due diligence
- EPIC software
- Payment acceptance
- Collections best practices
- EPIC credential trainer
References
References available upon request.
Timeline
Healthcare Collection Specialist
Baptist Anderson Regional Medical Center
02.2023 - Current
Associate of Applied Science - Medical Office Management Tech./ Medical Billing
Meridian Community College
GED -
Meridian Community College