Christina Beltran
Fontana,CA
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
17
17
years of professional experience
Work History
Account Administrator - Redemptions
ADESA Los Angeles
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Pre-Investigations
Triton Management Services, LLC.
08.2016 - 11.2023
- Provided excellent customer service to clients via phone and email communications
- Organized and filed courthouse documents daily
- Coordinated court dates for clients and maintained updated client files
- Maintained communication with county courts and law enforcement to understand clients' obligations.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Assisted in development of investigative strategies, resulting in more efficient case resolutions.
Billing, Receivables, and Collections Clerk
Bison Group
05.2007 - 08.2016
- Prepared client fee agreements and developed payment plans
- Prepared and scanned documents for accounting department processing
- Entered payment plan information into accounts receivables
- Prepared and mailed documents for client billing and collections
- Prepared and mailed demand letters, filed small claims actions, and enforced judgment's.
- Improved collections efficiency by promptly contacting delinquent customers and negotiating payment arrangements.
Education
Diploma -
Citrus High School
Fontana, CA06.1994
Skills
- Bilingual - English & Spanish
- Customer Communication
- Microsoft Office (Word, Excel, Outlook)
- 10 years of Administrative Experience
- Time Management
- Customer Relations
- Data Entry
- Bill Payment and Recordkeeping
Languages
Spanish
Professional Working
Timeline
Account Administrator - Redemptions
ADESA Los Angeles
12.2023 - Current
Pre-Investigations
Triton Management Services, LLC.
08.2016 - 11.2023
Billing, Receivables, and Collections Clerk
Bison Group
05.2007 - 08.2016
Diploma -
Citrus High School
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