Katherine Silfa
Waterbury,CT
Summary
Adept at enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and verbal communication skills. My proactive approach led to improved efficiency and loyalty, showcasing my ability to manage high-volume transactions and resolve customer issues with diplomacy.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Elizabeth Pharmacy
Elizabeth, NJ
06.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
LA Fitness
Newark, NJ
05.2021 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Restore and cancellation of gym memberships
- Receive calls from customers and call costumers to collect late payments and memberships payments.
Costumer Service
Western Beef Supermarket
The Bronx, NY
04.2014 - 11.2015
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Head of Cashier
Western Beef Supermarket
The Bronx, NY
01.2014 - 04.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Dewitt Clinton
The Bronx, NYSkills
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Oral and writing communication
- Hospitality services
- Call forwarding
- Mail handling
- Package and mail receipt
- Documentation
- Bilingual
- English & Spanish
Timeline
Front Desk Receptionist
Elizabeth Pharmacy
06.2022 - 08.2022
Front Desk Receptionist
LA Fitness
05.2021 - 06.2022
Costumer Service
Western Beef Supermarket
04.2014 - 11.2015
Head of Cashier
Western Beef Supermarket
01.2014 - 04.2014
High School Diploma -
Dewitt Clinton