Christina Beltran
Anson,Texas
Overview
31
31
years of professional experience
Work History
Front Desk Receptionist
Anson Family Wellness Clinic
Anson, TX
03.2025 - Current
- Executed all phone operations by answering and directing calls effectively.
- Scheduled and managed appointments, while documenting cancellations and no-shows.
- Updated daily patient sheet to keep staff informed of patient arrivals.
- Handled filing and scanning of patient charts, ensuring data accuracy.
- Complied with HIPAA regulations to safeguard patient confidentiality in documentation.
- Documented changes in chart information, focusing on insurance and contact updates.
- Managed daily deposits for precise financial accountability.
Front Desk Receptionist
Stamford Health Clinic
Stamford, TX
01.2025 - 04.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures
- Maintained strict confidentiality of sensitive information, upholding privacy standards
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Organized and maintained files and records to ensure up-to-date documentation.
- Greeted visitors warmly, creating positive first impression of organization.
- Welcomed patients with friendly greeting, answered general questions, gathered nature of visit
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected Type payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
Receptionist/Front Desk
Anson Family Wellness Clinic
Anson, TX
11.2021 - 04.2023
- Phone duties include answering phones in a professional manner, screening and directing calls, taking messages, scheduling appointments, documenting cancelled or No show appointments, returning calls as required etc.
- Maintain dailey patient sheet and inform appropriate staff of patient’s arrival
- Maintain charts and any filing or scanning of patient’s information
- Maintain confidentiality according to the HIPAA rules and regulations and provide Patients with the necessary paperwork
- Inputing chart information such as insurance updates, financial data, change of address or phone numbers, etc.
Customer Service Representative
Stamford Insurance Agency
08.2021 - 11.2021
- Managed incoming calls
- Generated sales leads that develop to new customers
- Identified and assessed customer needs
- Resolved emerging situations dealing with customer accounts
- Provided accurate and valid information to and from the customer
- Recorded data of customer interactions
- Processed and filed documents, including customer information
- Built trust and sustainable relationships with the customer
Pre-K Teachers Aide/Assistant
Anson ISD
01.2017 - 08.2021
- Supervised and ensured the safety and well-being of the students, at all times.
- Prepared and set up activities.
- Assisted in classroom organizational and basic sanitation needs.
- Chaperoned and assisted with supervision of field trips.
- Built and maintained effective communication.
- Assessed student needs and progression, under the teacher's direction.
- Monitored student behavior
- Maintained ethics and professionalism as well as provided student guidance when needed.
Deputy Clerk
Jones County Clerk/Jones County District Clerk
01.2012 - 12.2016
- Maintained all County Records by ensuring documents contained necessary information prior to filing as a public or private record.
- Processed Marriage Certificates, Birth Cert., Death Cert., Burial Transits, and Authority to cremate forms.
- Assisted with Probate and Juvenile hearings.
- Processed daily deposits to banking entities.
- Answered telephones and directed calls.
- Recorded the acts and proceedings of the district court.
- Entered all judgments of the court under the direction of the judge of any Criminal or Misdemeanor cases.
- Administered child support payments and trust accounts for minors ordered by the judge.
- Kept an index of the parties to all suits filed in the court, and make reference to any judgment made in this case.
- Managed records so they are easily retrieved for public information, preserved for permanent storage archives.
- Gathered data and reported to State and local agencies.
- Assisted in jury selection and paying jurors for service.
Shift leader/Cashier
Dollar General
01.2009 - 12.2012
- Managed and balanced cash drawers at beginning and at the end of shifts.
- Processed receipts, refunds and credits to customers.
- Inspected checkout stations and made necessary adjustments when needed.
- Resolved and maintained customer complaints accurately.
Assistant Manager/Bookkeeper
Lawrence Brothers
01.2006 - 12.2007
- Managed employees to achieve the business goals that were set.
- Reviewed daily/weekly sales activity reports.
- Processed all cash and check transactions with customers and third party billing.
- Ensured that all compliance regulations that governed the store were met.
Shift Leader/carhop
Sonic Drive-In
01.1995 - 12.2001
- Supervised employees per shift, created workflow schedules and assigned employees to specific areas.
- Managed daily cash flow and reconciled deposits to match reporting.
- Monitored inventory levels and made suggestions for product ordering.
- Handled customer’s requests timely and effectively.
Education
High School Diploma - undefined
Stamford High School
Stamford, Texas01.1998
Skills
- Service excellence in customer interactions
- Typing speed of 40 wpm
- Organizational and time management skills
- 10-key touch typing
- Communication effectiveness
- Cashier management experience (4 years)
- Ability to manage multiple projects
Timeline
Front Desk Receptionist
Anson Family Wellness Clinic
03.2025 - Current
Front Desk Receptionist
Stamford Health Clinic
01.2025 - 04.2025
Receptionist/Front Desk
Anson Family Wellness Clinic
11.2021 - 04.2023
Customer Service Representative
Stamford Insurance Agency
08.2021 - 11.2021
Pre-K Teachers Aide/Assistant
Anson ISD
01.2017 - 08.2021
Deputy Clerk
Jones County Clerk/Jones County District Clerk
01.2012 - 12.2016
Shift leader/Cashier
Dollar General
01.2009 - 12.2012
Assistant Manager/Bookkeeper
Lawrence Brothers
01.2006 - 12.2007
Shift Leader/carhop
Sonic Drive-In
01.1995 - 12.2001
High School Diploma - undefined
Stamford High School