Zahria Montgomery
Dallas
Summary
Reliable Customer Service Professional experienced in cash register operations, merchandise stocking, and guest relations. Fostered positive interactions and loyalty through effective problem-solving and communication skills. Demonstrated strong organizational abilities and adaptability in fast-paced hospitality environments.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness Gym
Dallas
09.2025 - 07.2026
- Greeted members and guests warmly upon arrival at the fitness center.
- Managed multi-line phone system to handle incoming calls efficiently.
- Scheduled appointments and classes for members using booking software.
Customer Service Representative
Walmart
Garland
03.2024 - 12.2025
- Resolved customer complaints, improving overall service experience and retention.
- Assisted customers with inquiries, ensuring accurate product information to enhance customer satisfaction.
- Trained new staff on customer service protocols, fostering a knowledgeable team to support customer needs.
Cashier
Lowes Home Improvment
Dallas
06.2023 - 08.2024
- Welcomed customers and addressed inquiries about store products and services, enhancing customer experience.
- Issued receipts, refunds, credits or change due to customers.
- Processed transactions, issuing receipts, refunds, credits, or change to ensure customer satisfaction.
- Ensured shelves were filled with products for customer accessibility.
- Informed customers of promotions and special offers during checkout, contributing to increased sales opportunities.
Cashier/Line Cook
Canes Chicken Fingers
Dallas
06.2023 - 12.2023
- Greeted customers and provided knowledgeable answers to inquiries about store products and services, enhancing customer experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register accurately, processing various payment methods to ensure smooth transactions.
- Ensured shelves were stocked to provide customers with product availability.
- Issued receipts, refunds, and change to customers, ensuring satisfaction and maintaining transaction accuracy.
Education
Associate of Arts - Nursing
Richland College
Dallas, TX 08.2023 - 05.2025
High School Diploma -
Lake Highlands High School
Dallas, TX 08.2019 - 05.2023
Skills
- Front desk operations
- Guest check-in
- Guest relations
- Customer service excellence
- Payment processing
- Billing coordination
- Calendar management
- Conflict resolution
- Onboarding support
- Task prioritization
- Client interactions
- Inventory management
- Returns management
- Facility maintenance
- Communication skills
Timeline
Front Desk Receptionist
Planet Fitness Gym
09.2025 - 07.2026
Customer Service Representative
Walmart
03.2024 - 12.2025
Associate of Arts - Nursing
Richland College
08.2023 - 05.2025
Cashier/Line Cook
Canes Chicken Fingers
06.2023 - 12.2023
Cashier
Lowes Home Improvment
06.2023 - 08.2024
High School Diploma -
Lake Highlands High School
08.2019 - 05.2023