Christina Boydston
Kansas City,KS
Summary
Driven Patient Specialist Team Lead with a proven track record at Advent Health Shawnee Mission, enhancing patient satisfaction and streamlining operations. Expert in healthcare systems and patient confidentiality, I've led teams to reduce no-shows significantly and foster positive patient relationships through exceptional customer service and empathetic support.
Overview
16
16
years of professional experience
Work History
Patient Specialist Team Lead
Advent Health Shawnee Mission
Shawnee, KS
07.2011 - Current
- Participated in ongoing training workshops to stay current on industry trends and enhance professional skills.
- Implemented strategies for reducing no-shows or cancellations through proactive appointment reminders and followups.
- Supported patients with insurance claims and billing inquiries, resulting in improved financial experiences.
- Streamlined appointment scheduling processes for increased efficiency and reduced waiting times.
- Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
- Provided compassionate support to patients during difficult times, fostering trust and positive relationships.
- Enhanced patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
- Improved overall clinic operations by implementing new policies and procedures based on best practices.
- Evaluated performance metrics regularly to identify areas for improvement and implement necessary changes to drive better patient outcomes.
- Promoted a positive work culture by actively participating in team-building activities that fostered collaboration among staff members.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
Patient Access Representative
Olathe Medical Center
Olathe, KS
05.2008 - 07.2012
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
Early Childhood Education
Kansas City College &Bible School
Overland Park, KS05.1987
Skills
- Healthcare Systems Understanding
- Patient confidentiality
- Follow-up Coordination
- Insurance Verification
- Customer Service
- Attention to Detail
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Registration and Scheduling
- Caring and Empathetic
- Reliability and Dedication
- Insurance verifying
- Documenting and Recording Information
- Resolving Problems
- Patient Registration
- Medical insurance
- Patient documentation
- Conflict Resolution
- Payment Collection
- Schedule Coordination
Accomplishments
Customer service awards
Above and Beyond Certificates
Timeline
Patient Specialist Team Lead
Advent Health Shawnee Mission
07.2011 - Current
Patient Access Representative
Olathe Medical Center
05.2008 - 07.2012
Early Childhood Education
Kansas City College &Bible School