Kasandra Henry
Houston,TX
Summary
Accomplished Patient Specialist with a proven track record at Awtna/Continum, enhancing patient experience and streamlining healthcare processes. Expert in healthcare systems and patient confidentiality, with exceptional skills in communication and problem-solving. Achieved significant improvements in patient flow and satisfaction, demonstrating a strong ability to multitask and collaborate effectively. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Patient Specialist
Awtna/Continum
Dallas, TX
07.2020 - Current
- Provided compassionate support to patients during difficult times, fostering trust and positive relationships.
- Ensured smooth patient flow throughout the facility by effectively managing check-ins, room assignments, and discharges.
- Facilitated communication between patients, families, and staff members for optimal collaboration in care delivery.
- Managed high call volumes, efficiently addressing patient inquiries and resolving issues in a timely manner.
- Streamlined appointment scheduling processes for increased efficiency and reduced waiting times.
- Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
- Contributed to the development of patient education materials for better understanding of treatments and procedures.
Medicare Customer Service Representative
Everise
California City, CA
08.2016 - 07.2020
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Established trust among customers by demonstrating empathy during challenging situations, providing reassurance, and offering expert guidance on available resources.
- Streamlined claim processing for quicker reimbursements, diligently reviewing submitted documentation.
Airport Customer Service Agent
Bush Airport
Houston, TX
09.2012 - 08.2016
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
Education
High School
Forest Brook
Houston,Tx05.1992
Skills
Healthcare Systems Understanding
Patient confidentiality
Follow-up Coordination
Insurance Verification
Appointment Scheduling
Medical terminology knowledge
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Punctual and Hardworking
Problem-solving abilities
Calm and Effective Under Pressure
Multitasking
Excellent Communication
Registration and Scheduling
Timeline
Patient Specialist
Awtna/Continum
07.2020 - Current
Medicare Customer Service Representative
Everise
08.2016 - 07.2020
Airport Customer Service Agent
Bush Airport
09.2012 - 08.2016
High School
Forest Brook