Christina Brassington
Best Western Hotels & Resorts
Cadiz,KY
21
years of professional experience
Experienced front desk professional with 10+ years in hospitality, retail, and reception. Skilled in guest service, record keeping, computer systems, and problem-solving, with a strong focus on smooth check-ins, accurate billing, and welcoming guest experiences
Work History
Hotel Front Desk Clerk
2 Years 11 Months- Processed guest check-ins and check-outs accurately using property management systems.
- Resolved reservation changes, billing questions, and service requests with professionalism.
- Coordinated room assignments with housekeeping to support timely guest arrivals.
- Maintained organized front desk records, logs, and daily shift paperwork.
- Assisted guests with local recommendations, transportation options, and hotel amenities.
- Verified guest identification, payment methods, and account details during registration.
- Collected room deposits, fees, and payments.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Promoted company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Scheduled Weekly employee schedules
Retail Sales Associate
8 Months- Delivered friendly guest service while processing purchases accurately at point-of-sale
- Recommended country store products through attentive suggestive selling and product knowledge
- Replenished merchandise and maintained organized sales floor displays to improve shopping efficiency.
- Resolved guest questions and concerns with professionalism and prompt follow-up
- Answered phone calls and ensured timely, professional guest responses.
Receptionist Administrator
2 Years 9 Months- Scheduled appointments, coordinated provider calendars, and balanced daily front-desk flow
- Answered multi-line calls, routed messages, and handled patient inquiries professionally
- Managed patient check-in, verified demographics, and updated medical records with accuracy
- Processed insurance information, collected copays, and supported billing documentation
- Maintained confidential records, filed charts, and ensured compliant document organization
- Coordinated patient intake paperwork, prepared visit forms, and reduced registration delays
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Increased office security by updating visitor check-in procedures and protocols.
- Facilitated communication between departments, improving overall organizational efficiency.
- Contacted pharmacies to place refill requests for patient prescriptions.
- Placed calls to hospitals and physician offices to connect providers promptly when required.
Bookeeper
4 Years 9 Months- Reconciled general ledger accounts, ensuring accurate daily financial records and balanced entries.
- Processed loan payments, deposits, and member account adjustments with strong attention to detail.
- Verified ACH, wire, and check transactions, resolving discrepancies before posting.
- Maintained bookkeeping records for cash management, suspense accounts, and clearing activity.
- Monitored account variances, identified errors, and corrected posting issues promptly.
- Trained teammates on bookkeeping procedures, documentation standards, and transaction review practices.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Bill Payer Twice a Month for Members of the Credit Union
Education
High School Diploma
Skills
Customer service
Multi-line phone systems
Computer literacy
Record keeping
Document preparation
Time management
Multitasking
Attention to detail
Teamwork
Problem-solving skills
Communication skills
Timeline
Hotel Front Desk Clerk
Best Western Hotels & Resorts
04.2016 - 03.2019Read More
Retail Sales Associate
Cracker Barrell Old Country Store
08.2015 - 04.2016Read More
Receptionist Administrator
Immediate Care Medical Center Pc
07.2005 - 04.2008Read More
Bookeeper
Marine Federal Credit Union, Western Blvd
06.1998 - 03.2003Read More
Lemon Bay High School
High School Diploma
Read More