Christina Brown
Philadelphia,Pennsylvania
Summary
With a proven track record at Deeney & Associates Obgyn, I enhanced patient satisfaction and streamlined operations. My expertise in office management and exceptional customer service skills led to significant improvements in practice efficiency. Patient care in Women’s Health is where my career started and I continue to have such a compassion for. Dedicated in clinical practice for 23 years as a Certified Medical Assistant and Office Manager.
Overview
23
23
years of professional experience
Work History
Office Manager
Deeney & Associates Obgyn
Jenkintown, PA
08.2012 - Current
- Created and implemented organizational policies and procedures.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed close working relationships with front office and back office staff.
- Ordered all office supplies and kept check on inventory levels.
- Supervised team of 15 office personnel.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on best practices.
- Provided supervision and management to team of support personnel.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in and check-out processes.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Certified Medical Assistant
Drexel Obgyn
Philadelphia, PA
06.2001 - 12.2010
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Vital signs
- Phlebotomy
- Prepared and administered injections
- Assisted in office procedures and exams.
- Triaged phone calls, called in prescriptions.
- Processed specimens
- Insurance pre certification and prior authorization
- Trained new staff
Education
Healthcare Administration
Ccp
Philadelphia, PACertified Medical Assistant - Healthcare
Star Technical Institute
Philadelphia, PA06.2001
Skills
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Clear oral/written communication
- Excellent Clinical practices
- Billing/Credit and Collections
- Following the mission and values of the health system
Timeline
Office Manager
Deeney & Associates Obgyn
08.2012 - Current
Certified Medical Assistant
Drexel Obgyn
06.2001 - 12.2010
Healthcare Administration
Ccp
Certified Medical Assistant - Healthcare
Star Technical Institute