Christina Burke
Berkley,MI
Summary
Experienced, self-motivated, results driven leader with outstanding problem solving skills, team player, and want to enhance my knowledge.
Overview
19
19
years of professional experience
Work History
Restaurant Server
Leo's Coney Island
01.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Front Desk Medical Receptionist
Dr. Brian Kerman DPM
02.2018 - 03.2020
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Checked patient insurance, demographic, and health history to keep information current.
Caregiver
Precious Hands L.L.C
09.2013 - 01.2018
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Medical Receptionist/Medical Biller and Coder
Northpointe Foot And Ankle
07.2005 - 08.2013
- Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
- Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Verified signatures and checked medical charts for accuracy and completion.
- Trained and mentored junior coders to support growth and development and apply high-quality coding practices.
- Input data into computer programs and filing systems.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Education
High School Diploma -
Berkley High School
Berkley, MI2007
Associate of Applied Science - Health Administration
Oakland Community College
Bloomfield Hills, MI2012
Skills
- Insurance Verification
- HIPAA Compliance
- Telephone Etiquette
- Multitasking
- Attention to Detail
- Paperwork Coordination
Timeline
Restaurant Server
Leo's Coney Island
01.2021 - Current
Front Desk Medical Receptionist
Dr. Brian Kerman DPM
02.2018 - 03.2020
Caregiver
Precious Hands L.L.C
09.2013 - 01.2018
Medical Receptionist/Medical Biller and Coder
Northpointe Foot And Ankle
07.2005 - 08.2013
High School Diploma -
Berkley High School
Associate of Applied Science - Health Administration
Oakland Community College
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