Christina Burkman
Park Rapids,MN
Summary
- Bringing 35 years of experience in professional communication with customers and peers.
- Skilled communicator known for contributing to repeat business.
- Hardworking employee with customer service, multitasking and time management abilities.
- Devoted to giving every customer a positive and memorable experience.
- Well-organized and diligent with good communication and team leadership abilities.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised
Experienced with developing and managing comprehensive marketing campaigns. Utilizes strong communication skills to enhance brand messaging and audience engagement. Knowledge of digital marketing tools and strategies, ensuring effective promotion and outreach.
Overview
12
12
years of professional experience
Work History
Paraprofessional
Heartland Lakes Community School
10.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Customer Service Representative
Headwaters Golf Club
05.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Marketing and Communications Coordinator
Park Rapids Lakes Area Chamber of Commerce
01.2023 - 05.2024
- Met deadlines consistently with high-quality work in line with demanding expectations and objectives.
- Administered development and design of marketing communications materials through internal teams and outside vendors.
- Produced professional, fresh and engaging copy with consistent brand messaging.
- Developed internal and external marketing communication and collateral pieces to support localized initiatives.
- Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
- Delivered administrative support services to improve marketing efforts.
- Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
- Analyzed campaign performance data to identify areas for improvement and optimize future strategies.
- Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels.
Hospitality Team Member
Wonewok
01.2022 - 02.2023
- Provided highest quality customer service standards by anticipating customer needs.
- Greeted guests and visitors upon arrival and determined how to be of assistance.
- Trained newly hired employees regarding company policies and procedures.
- Performed preventative maintenance and minor repairs on facility equipment.
- Kept lobbies, hallways and common areas clean and organized.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Transmitted and received messages using telephones or telephone switchboards.
- Contacted housekeeping or maintenance staff to report room or building issues.
Paraprofessional
Park Rapids District #309
02.2013 - 01.2023
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
- Offered students personalized educational, behavioral and emotional support.
- Cleaned and organized classrooms, materials and supplies.
- Supervised students and maintained security throughout school buildings and on field trips.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Assisted children at stations during small-group learning periods.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Attended in-services, workshops and seminars.
- Supported teachers by preparing wall charts and hand-outs.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Planned and supervised games and other recreational activities for students.
Hospitality Manager
The Goodlife
06.2015 - 10.2021
- Provided highest quality customer service standards by anticipating customer needs.
- Resolved guest problems and complaints to improve overall satisfaction.
- Demonstrated excellent knowledge of reservations processes and time management during peak periods.
- Supervised staff and assigned duties for complete coverage.
- Set and confirmed reservations for guests in person and by phone.
- Promoted value-added services and special access options to increase guest satisfaction.
- Provided personable service to improve customer service ratings.
- Managed end-to-end guest experiences, including resolving complaints and coordinating responses to individual needs.
Hospitality Team Member
Wonewok
02.2013 - 02.2014
- Provided highest quality customer service standards by anticipating customer needs.
- Worked with clients to coordinate details of special functions to ensure events ran smoothly.
- Welcomed guests and assisted with reservations, check-ins and inquiries.
- Secured events by helping guests determine appropriate space to reserve based on estimated number of attendees.
- Promoted value-added services and special access options to increase guest satisfaction.
- Communicated with housekeeping and maintenance staff to address guest issues.
Skills
- Hospitality operations support
- Media relations
- Meticulous attention to detail
- Effective team coordination
- Event coordination support
- Adaptable work hours
- Event coordinator
- Public engagement initiatives
- Collaborative communication strategies
- Audience Targeting
- Brand development
- Strategic marketing
- Staff Management
- Sales Support
- Sponsorship strategy development
- Social media management
Timeline
Paraprofessional
Heartland Lakes Community School
10.2024 - Current
Customer Service Representative
Headwaters Golf Club
05.2024 - Current
Marketing and Communications Coordinator
Park Rapids Lakes Area Chamber of Commerce
01.2023 - 05.2024
Hospitality Team Member
Wonewok
01.2022 - 02.2023
Hospitality Manager
The Goodlife
06.2015 - 10.2021
Paraprofessional
Park Rapids District #309
02.2013 - 01.2023
Hospitality Team Member
Wonewok
02.2013 - 02.2014
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