Isabella Forero
Orlando,FL
Summary
Dynamic and detail-oriented professional with experience at Vista Lakes Community Pool, excelling in customer service and time management. Proven ability to enhance guest experiences through effective communication and problem-solving. Bilingual and skilled in maintaining safety standards as a former lifeguard, ensuring a welcoming environment for all visitors.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Vista Lakes Community Pool - Vista Lakes HOA
05.2023 - 09.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Handled multi-line phone systems, addressing inquiries and directing calls promptly.
- Maintained organized reception area, enhancing professional atmosphere for visitors.
- Implemented customer service protocols, improving overall guest experience and feedback scores.
- Assisted in training new reception staff on procedures and system navigation.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Lifeguard
Leland Management
05.2022 - 01.2025
- Monitored swimming areas to ensure guest safety and compliance with regulations.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Assisted in maintaining cleanliness and order of pool facilities.
- Engaged with guests to promote water safety awareness and best practices.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
Education
Associate of Arts - Biomedical Sciences
Valencia College
Orlando, FL05-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
Certification
Customer Service | Communication | CPR Certified
CPR Certified (American Red Cross Association)
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Vista Lakes Community Pool - Vista Lakes HOA
05.2023 - 09.2025
Lifeguard
Leland Management
05.2022 - 01.2025
Associate of Arts - Biomedical Sciences
Valencia College
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