Christina Burns
West Shokan,NY
Summary
Seasoned professional in wellness and relaxation management with a knack for enhancing operational productivity and efficiency. Skilled in team leadership, customer service excellence, and financial management. Excel at communication, problem-solving, and adaptability, ensuring seamless spa operations and high client satisfaction.
Overview
12
12
years of professional experience
Work History
Spa Director
Emerson Resort and Spa
Mount Tremper, New York
11.2012 - Current
- Organized training programs for employees on new treatments or products offered by the spa.
- Created and managed annual budgets for each department within the spa.
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
- Analyzed financial statements regularly to assess profitability of the business.
- Researched industry trends to stay up-to-date on current developments in the field.
- Mentored team members to effectively manage national chain salon business which espoused of total annual sales.
- Oversaw spa renovation, coordinated with vendors and managed transactions.
- Maximized team performance through effective recruitment, hiring and training strategies.
- Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
- Started a mentoring program for my staff to be able to finish their education and get their state licenses in cosmetology and esthetics.
Education
Associate of Applied Science - Education
SUNY Ulster
Stone Ridge, NYSkills
- Excellent organization skills
- Punctual and efficient
- Schedule management
- Accounting
- Customer service
Timeline
Spa Director
Emerson Resort and Spa
11.2012 - Current
Associate of Applied Science - Education
SUNY Ulster