Christina Byxbee
Norwalk,CT
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Osteostrong Greenwich
Greenwich, Connecticut
03.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Incoming and outgoing phone calls
- Developed and maintained relationships with customers/retention.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Achieved or exceeded financial goals on regular basis by marketing, controlling finances, and sales.
Personal Trainer
Self
Norwalk, Connecticut
05.2015 - Current
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
Manager
Post Road Entertainment
Stamford, Connecticut
04.2017 - 03.2020
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
Customer Service Representative
Sequel International
Norwalk, Connecticut
09.2009 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Some College (No Degree) - Exercise Science Major, Psychology Minor
Southern Connecticut State University
New Haven, CTAssociate of Science - Human Services/General Studies
Norwalk Community College
Norwalk, CT03.2013
Skills
- Scheduling and Coordinating
- Food and Beverage Management
- Project Management
- Managing Reception
- Administration and Reporting
- Employee Coaching and Motivation
Certification
- CPT - Certified Personal Trainer
- CPR/AED Certified
- Certified Nutrition Coach
- Professional Bodybuilder
Timeline
Manager
Osteostrong Greenwich
03.2021 - Current
Manager
Post Road Entertainment
04.2017 - 03.2020
Personal Trainer
Self
05.2015 - Current
Customer Service Representative
Sequel International
09.2009 - 05.2015
Some College (No Degree) - Exercise Science Major, Psychology Minor
Southern Connecticut State University
Associate of Science - Human Services/General Studies
Norwalk Community College
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