Christina Cacacho
Woodside,CA
Summary
I am committed customer service-focused professional. My extensive background includes two separate boot camps for the California police officers training. In May 2014, I completed my P.O.S.T certificate for police officers academy training.
I offer multiple years in security and asset protection. Demonstrated success in leadership and proactive problem solving. I have Interfaced effectively with clients and the public, handling questions, concerns, and related information to address individual needs rather in an emergency or non-emergency situation.
Enhanced client/public relations skills with an effective ability in written and oral communications, including collaborating and maintaining positive relationships with all levels of the organization. I am served as a Public Safety Officer for the District of San Mateo Community College for seven successful years. I have received very good evaluations from my supervisors during my employment at College District of San Mateo. Focus is law enforcement, security and psychology.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Public Safety Officer
San Mateo Community College District
San Mateo, CA
07.2017 - Current
- Exchanges policy, procedural, and directional information with students, staff, the general public, and emergency services personnel
- Gives directions and refers visitors and students to appropriate college offices
- Contacts emergency services personnel as necessary
- Attends training to obtain current information, policies, procedures, and certifications related to public safety
- Meets with department and college staff to plan security procedures for special and regular events
- Provides court testimony as required
- Patrols buildings, classrooms, restrooms, parking lots, and all other District property to prevent and respond to theft, vandalism, loss of property, injury to staff, students, visitors, and facilities
- Secures doors and windows, controls alarm systems; reports operational hazards and systems failures
- Monitors high security and storage areas in person and with the District’s camera system
- Directs traffic and enforces college parking regulations in order to maintain orderly traffic movement
- Issues parking citations and responds to questions about parking
- Serves as direct liaison with emergency services personnel in emergencies
- Provides safety escorts for students, staff, and visitors for safety and protection at all hours
- Reports and documents incidents
- Observes and reports hazards and maintenance needs to the appropriate departments
- Uses a variety of databases and computer software to enter, modify, retrieve, and track incident, hazard, statistical, and other data, and to compose and prepare correspondence, surveys, memoranda, reports, and other written materials
- CPR and AED compliant.
- AED and courtesy phone inventory and testing.
- Emergency preparedness training compliant.
- Exacqvision, CAD, Advocate used for daily incident tracking and documentation.
- Job position required a current or past Peace Officer Certification P.O.S.T. Graduation from a police officer academy.
Security Officer
Universal Protection Services/Allied Universal
Fairfield, CA
06.2015 - 01.2017
- Assure the safety, security and protection of California PG&E personnel and property, including buildings, grounds and other assets of the company
- Respond to emergency situations or conditions and provide assistance or take actions appropriate to the crisis situation within legal limits of the department’s authority. This included contact with local law enforcement.
- Prepare incident reports as needed
- Conduct CCTV surveillance of various PG&E properties
- Perform physical access/ alarm monitoring and control through AMAG and other PG&E systems
- Assist supervisor with trouble shooting and other access issues for employees
- Categorize every incident in Daily Action Reports.
Monument Security
San Leandro, CA
10.2014 - 06.2015
- Prepared reports and audits for theft, shoplifting, counterfeit detections, scalping, and evasions incidents
- Conduct surveillance investigations for reported theft, shoplifting, counterfeit detections
- Entered various data into computer; verify data, make corrections and ensure accuracy
- Maintained accurate and concise account documentation to reflect existing policies and procedure
- Monitor electronic and mobile surveillance, CCTV
- Trained newly hired loss prevention
- Made citizen arrest apprehensions of shop lifters and conducted investigations
Loss prevention
DDs Discount
Vallejo, CA
07.2014 - 10.2014
- CCTV surveillance
- Conduct floor surveillance investigations
- Provide adequate customer service
- Front door greetings
- Maintained concise account documentation
- Provided customer service to customers
- Secured theft detection tags on all items of merchandise.
- Sweep the floor for signs of possible theft or tampering of merchandise.
- Theft deterrent using visible presence on merchandise floor.
Loss Prevention Agent
Kmart
Concord, CA
07.2013 - 12.2013
- Conducted surveillance investigations for reported theft, shoplifting, counterfeit detections
- Maintained accurate and concise account documentation to reflect existing policies and procedure
- Monitor electronic and mobile surveillance, CCTV
- Trained newly hired loss prevention
- Made apprehensions of shop lifters and conducted investigations
- Prepared reports and audits for theft, shoplifting, counterfeit detections, scalping, and evasions incidents
- Entered various data into computer; verify data, make corrections and ensure accuracy
Volunteer
Sacramento Police Department
Sacramento, CA
03.2012 - 04.2013
- Transcribed reports and cases, assists officers and locate suspects and victims of violence
- Review various cases, insert them into Versadex database
- Transcribed interviews of victims and suspects
- Assisted police officers on various tasks including locating case information
Loss Prevention Agent
Six Flags Discovery Kingdom
Vallejo, CA
04.2011 - 08.2011
- Prepared reports and audits for theft, shoplifting, counterfeit detections, scalping, and evasions incidents
- Conduct surveillance investigations for reported theft, shoplifting, counterfeit detections, scalping, and evasions incidents
- Entered various data into computer; verify data, make corrections and ensure accuracy
- Maintained accurate and concise account documentation to reflect existing policies and procedure
- Monitor electronic and mobile surveillance
Retail cashier
Six Flags Discovery Kingdom
Vallejo, CA
05.2008 - 01.2009
- Responsible for determining customer's needs and make them feel welcome
- Answered customers' questions regarding specific products
- Prepared customers' food orders and pre ordered requests if needed
- Answered phone lines, assisted the public, and made special orders upon request
- Responsible for managing a cash drawer
- Responsible for managing all the credit card and cash transactions
- Responsible for shelf stocking and organization.
Education
Bachelor of Arts - Psychology
California State East Bay University
Hayward, CA08-2024
Associate of Arts - Criminal Justice
Napa Valley College
NapaHigh School Diploma -
Vallejo High School
VallejoSkills
- Customer/Client Service
- Exacqvision proficiency
- Document and Report Production
- Leadership
- Problem Solving Skills
- Emergency preparedness
- Security
- MS Office/Excel/AMAG/CAD/Advocate
- Emergency response
- New hire training
Certification
- California POST 2014
- Basic security training certificate
Languages
Spanish
Limited
English
Native/ Bilingual
Timeline
Public Safety Officer
San Mateo Community College District
07.2017 - Current
Security Officer
Universal Protection Services/Allied Universal
06.2015 - 01.2017
Monument Security
10.2014 - 06.2015
Loss prevention
DDs Discount
07.2014 - 10.2014
Loss Prevention Agent
Kmart
07.2013 - 12.2013
Volunteer
Sacramento Police Department
03.2012 - 04.2013
Loss Prevention Agent
Six Flags Discovery Kingdom
04.2011 - 08.2011
Retail cashier
Six Flags Discovery Kingdom
05.2008 - 01.2009
Bachelor of Arts - Psychology
California State East Bay University
Associate of Arts - Criminal Justice
Napa Valley College
High School Diploma -
Vallejo High School
Similar Profiles
Julia Paduano ZanonaJulia Paduano Zanona
Student Assistant - International Office at San Mateo Community College DistrictStudent Assistant - International Office at San Mateo Community College District
Syndy CheungSyndy Cheung
Front Desk Student Assistant at San Mateo County Community College DistrictFront Desk Student Assistant at San Mateo County Community College District
Julia Paduano ZanonaJulia Paduano Zanona
Student Assistant at San Mateo County Community College DistrictStudent Assistant at San Mateo County Community College District
Karen HydeKaren Hyde
High School Administrator/Vice-Principal at Los Gatos-Saratoga Union High School DistrictHigh School Administrator/Vice-Principal at Los Gatos-Saratoga Union High School District
Sigal MalkaSigal Malka
Marina Attendant at Donner Lake Marina And WatersportsMarina Attendant at Donner Lake Marina And Watersports