Christina Calabrese
Buena Park,CA
Summary
Dynamic Front End Supervisor with a strong focus on customer service, team leadership, and operational management. Proven ability to resolve inquiries efficiently and ensure compliance with safety standards.
Overview
16
16
years of professional experience
Work History
Front End Supervisor
Costco Wholesale Corp
Fullerton, California
02.2021 - Current
- Supervised daily operations and staff activities to maintain smooth sales floor functionality.
- Delegated tasks to employees based on shift requirements and strengths to optimize team performance.
- Resolved customer inquiries and concerns to enhance satisfaction.
- Ensured consistent compliance with safety and sanitation procedures.
Front End Supervisor
Costco Wholesale Corp
Fountain Valley, California
12.2016 - 02.2021
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Processed returns and exchanges according to company policies.
- Delegated work to staff, setting priorities and goals.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Area Supervisor
Kohls Department Store
Cypress, California
08.2010 - 03.2016
- Supervised daily operations to ensure store standards and customer satisfaction.
- Trained and mentored team members on sales techniques and product knowledge.
- Implemented visual merchandising strategies to enhance store presentation and appeal.
Education
High School Diploma -
Cypress High School
Cypress06-2008
Skills
- Customer service
- Customer relationship management
- Team management
- Task delegation
- Employee training
- Quality assurance
- Safety compliance
- Inventory management
Timeline
Front End Supervisor
Costco Wholesale Corp
02.2021 - Current
Front End Supervisor
Costco Wholesale Corp
12.2016 - 02.2021
Area Supervisor
Kohls Department Store
08.2010 - 03.2016
High School Diploma -
Cypress High School