CHRISTINA CALVELLO
Miami,FL
Summary
Experienced and successful Logistics Account Executive with a proven track record of driving business growth, building strong client relationships, and delivering exceptional customer service. Adept at analyzing market trends, prospecting new leads, and negotiating competitive shipping rates to maximize profitability. Skilled in managing complex logistics operations, coordinating transportation, and resolving customer issues efficiently. Consistently recognized as a top performer, with a history of exceeding sales targets and providing innovative solutions to meet clients' evolving needs.
Overview
10
10
years of professional experience
Work History
Logistics Sales Executive
Nolan Transportation Group, LLC
Remote
03.2022 - 05.2024
- Successfully orchestrated movement of 1290 container imports from 14 different US ports.
- Managed profitability of approximately $938K dollars in sales revenue; sourced and vetted hundreds of carrier options for optimal pricing for 45 individual customer accounts.
- Researched and analyzed over 3300 carriers to ensure highest quality service for customer accounts and their shipping lanes; developed structured training project which improved work quality by 32%.
- Created Microsoft Excel project reports for logistics operations to include profit and loss statements, balance sheets, income statements, and monthly billing reports which reduced company costs by 30%.
- Maintained communication with 39 separate customer accounts on transit times, appointment times, and current locations of trucks in transit; verified and kept logs of when deliveries were complete.
- Established successful partnerships with third-party vendors, leveraging their expertise to enhance service offerings for clients.
- Maintained comprehensive records of all 3000+ shipments, invoices, and customer communications to facilitate accurate reporting and informed decision making.
- Utilized CRM/sales software to track hundreds of client interactions, maintain up-to-date information, and support effective follow-up strategies for maximum results.
Lead Brand Ambassador
Mercedes Benz USA
New York, NY
04.2020 - 03.2022
- Optimized auto sales presentations by utilizing persuasive storytelling techniques that resonated with diverse customer segments.
- Developed strong relationships with store managers to secure prime merchandising locations for increased visibility.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Boosted sales performance by conducting engaging automobile demonstrations and communicating key brand benefits to customers.
- Fostered a positive team environment that encouraged collaboration, resulting in increased monthly sales performance and overall job satisfaction.
- Leveraged social media platforms to share engaging content about current promotions while interacting with customers online.
- Achieved 77% client retention rates by establishing rapport with customers, understanding their needs, and offering tailored solutions.
- Gathered valuable consumer insights through market research efforts, driving informed decision-making on future campaigns.
Orthodontist Assistant / Office Manager
Braces By Dr. Sal
Staten Island, NY
01.2014 - 03.2020
- Supervise administrative staff and allocate tasks to ensure optimal office operation
- Demonstrated commitment to patient privacy by meticulously adhering to HIPAA guidelines and maintaining the confidentiality of sensitive information.
- Participated in ongoing professional development activities including industry conferences, training seminars, and workshops to maintain current knowledge of best practices.
- Ensure compliance with company policies and office management procedures
- Liaise with HR to assist in the recruitment, onboarding, and training processes
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
- Contributed to the continual improvement of office procedures by providing insightful feedback and suggestions based on practical experience.
- Conducted initial assessments of new patients'' oral health status, aiding in the development of personalized treatment plans.
Education
Associates of Arts -
College of Staten Island
Staten Island, NY12.2017
High School Diploma -
Tottenville High School
Staten Island, NY12.2015
Skills
- Transportation knowledge
- CRM proficiency
- Territory Management
- Financial Acumen
- Contract Negotiation
- Problem-Solving
- Problem Resolution
- Customer Service
- Sales strategy development
- Logistics expertise
Timeline
Logistics Sales Executive
Nolan Transportation Group, LLC
03.2022 - 05.2024
Lead Brand Ambassador
Mercedes Benz USA
04.2020 - 03.2022
Orthodontist Assistant / Office Manager
Braces By Dr. Sal
01.2014 - 03.2020
Associates of Arts -
College of Staten Island
High School Diploma -
Tottenville High School