Christina Cannon
Knowledge Services
INDIANAPOLIS,IN
18
years of professional experience
Results-driven customer service agent skilled in resolving complaints and fostering positive client relationships. Focused on leveraging exceptional communication and active listening skills to enhance user experiences and support overall service excellence.
Work History
IN 211 Customer Service Agent
4 Years- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently, ensuring accuracy and timely delivery of services.
- Maintained detailed records of customer interactions using CRM software to enhance service quality.
- Collaborated with team members to streamline workflows and improve overall service response times.
Home Health Aide
9 Months- Administered prescribed medications and monitored health conditions to ensure client safety and compliance.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual client needs.
- Assisted clients with daily living activities, enhancing independence and overall quality of life.
Education
Associate of Science - RN- Registered Nursing
Skills
Customer service
Call center experience
Customer complaint resolution
Effective communication
Data entry
Empathetic approach
Communication excellence
Complaint resolution
Genuine empathy
Timeline
IN 211 Customer Service Agent
Knowledge Services
02.2021 - 02.2025Read More
Home Health Aide
United Home Healthcare
01.2007 - 10.2007Read More
Ivy Tech Community College of Indiana
Associate of Science from RN- Registered Nursing
Read More