Christina Carrera-Najera
Columbus ,NE
Summary
Accomplished Area Supervisor at Ross Dress for Less, adept in team management and retail operations, significantly reduced employee turnover by fostering career progression and a positive work environment. Skilled in customer service oversight and multitasking, consistently enhanced shopping experiences and operational efficiency.
Energetic and dependable with knack for leadership and team coordination. Possesses deep understanding of operational procedures and excels in conflict resolution and resource allocation. Committed to driving team success and maintaining high-performance standards.
Professional with experience in overseeing operations and driving results. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in resource management, staff training, and performance optimization. Known for reliability and focus on achieving organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Phoenix, AZ
03.2021 - 01.2025
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
Front End Supervisor
Ross Dress for Less
Phoenix, AZ
10.2013 - 11.2015
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Steve’s Green House Restaurant
Server
Phoenix,Az
07.2012 - 02.2013
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
General Studies -
Camelback High School
Phoenix, AZ05.2008
Skills
- Team management
- Production management
- Task delegation
- Customer service oversight
- Multitasking and prioritizing
- Team building and motivation
- Retail operations
Timeline
Area Supervisor
Ross Dress for Less
03.2021 - 01.2025
Front End Supervisor
Ross Dress for Less
10.2013 - 11.2015
Steve’s Green House Restaurant
Server
07.2012 - 02.2013
General Studies -
Camelback High School