Christina Carter
Round Rock,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Financial Aid Advisor
University of Phoenix
Remote
03.2024 - Current
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Reviewed accounts, determined shortfalls, excess funds, any if anything additional was required
- Maintained a 97% quality, and 95% accuracy for graded chats
- I was on the written team, so I primarily handed chats and emails. I kept my items per hour at 7.96, and disposition time for each chat at under 4 minutes.
- Notate each account with details of the conversation, including if anything was required and next steps to be cleared for class.
Upgrade, loan specialist and collector
Phoenix AZ
Phoenix
07.2023 - 07.2024
- Make daily outbound calls to customers
- Take any inbound calls from customers
- Review accounts, discuss maturity date of loan, payment history
- Assisting customers in any account questions on their loan or credit card they may
- Multitasking- talking and updating profile at the same time
- Attention to detail
- Negotiation- trying to find ways to help bring account current
- Handle accounts that are current and accounts past 120 days past due.
CBD PROS, Assistant manager
College station, TX
College station
12.2022 - 07.2023
- Open and close the store
- Make schedules, help train new hires
- Handle cash, credit card, and write checks
- Work on the floor as a sales associate, maintain a 65 dollar average, upsell products
- Place product orders, enter new orders into the system, and do a daily inventory count.
Hooters, Server
College station, TX
College station
12.2021 - 02.2023
- Greet guest and seat them
- Take orders, get drinks and food out in a timely matter
- Ensure guest satisfaction throughout the duration of the dining experience
- Handle cash and credit card transactions
- Used a POS system to input all orders and process checks.
La quinta, Front desk receptionist
Belton, TX
Belton
05.2021 - 12.2021
- Took phone reservations over the phone and in person
- Used Synexis to make and input reservations as well as process payments
- Took credit cards over the phone and inputted it to hold the reservation
- Checked in guest, ensured the rooms were in good condition and that they were satisfied with their rooms.
HEB, cashier
College station, TX
College station
04.2019 - 04.2021
- Greeted guest and checked out their items
- Maintained a 32 item per minute during the checkout process
- Processed checks, card, and cash transactions.
Topgolf, support shift lead
The colony, TX
The colony
06.2017 - 08.2019
- Ran food, and drinks to the bays
- Ensured everything came out correctly and grabbed any extras they might need
- I was in charge of the caddies, food runners, and bussers
- Assigned side work, checked them out prior to leaving, and ensured everyone was getting their breaks
- Trained the new hires using topgolfs core values.
Education
Hebron High school
Carrollton, Texas06.2018
Skills
- Customer Service
- Time Management
- Multitasking Abilities
- Attention to Detail
Timeline
Financial Aid Advisor
University of Phoenix
03.2024 - Current
Upgrade, loan specialist and collector
Phoenix AZ
07.2023 - 07.2024
CBD PROS, Assistant manager
College station, TX
12.2022 - 07.2023
Hooters, Server
College station, TX
12.2021 - 02.2023
La quinta, Front desk receptionist
Belton, TX
05.2021 - 12.2021
HEB, cashier
College station, TX
04.2019 - 04.2021
Topgolf, support shift lead
The colony, TX
06.2017 - 08.2019
Hebron High school