Christina Christine
Houma,LA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Conduent
Houma, Louisiana
01.2019 - 11.2024
- Surpassed sales goals through implementation of successful marketing strategies.
- Implemented innovative methods for streamlining the customer service process.
- Updated databases with new and modified customer data.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted available products and services to customers during service, account management and order calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided top quality control and eliminated downtime to maximize revenue.
Data Entry Clerk
Appen
Houma, Louisiana
04.2013 - 10.2018
- Stored hard copies of data in organized files to optimize retrieval.
- Proofread and edited documents to correct errors.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Maintained database by entering new and updated customer and account information.
- Analyzed and processed current data records to provide detailed reports.
- Compiled data from source documents prior to data entry.
- Scanned documents into appropriate databases for storage purposes.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Identified discrepancies between source documents and entered data.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Identified and corrected data entry errors to prevent duplication across systems.
- Organized and filed data in appropriate locations for easy access to essential information.
- Maintained data entry requirements by following data program techniques and procedures.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Terrebonne High School
Houma, LA05-2011
Skills
- Dependable and responsible
- Microsoft office
- Relationship building
- Self-Directed
- Attention to detail
- Verbal communication
- Collaboration
- Multitasking Abilities
- Communication
- Analytical
- Team management
- Data management
- Customer relations
- Microsoft Word
- Data entry
- Remote office availability
- Complaint resolution
- Account updating
- Customer relationship management (CRM)
- Product and service solutions
- Complaint handling
- Spreadsheets
- Lead generation
- Call center experience
- Problem resolution
- Critical thinking
- Paperwork processing
- Call center procedures
- Research
- Calendaring
- Time management
- Information security
- Customer education
- Positive and professional
- Punctuality and reliability
- Client relations
- Customer consulting
- Microsoft Office Suite
- Team collaboration
- Account management
Timeline
Customer Service Representative
Conduent
01.2019 - 11.2024
Data Entry Clerk
Appen
04.2013 - 10.2018
High School Diploma -
Terrebonne High School