Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christina Cintron

43 Lakewood Terrace, Bloomfield,NJ

Summary

Quality-focused Manager dedicated to maintaining optimal property conditions. Expertise in enhancing resident satisfaction while meeting property owner expectations. Proven track record in ensuring smooth operations and effectively resolving conflicts and crises.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Property Manager

Investment Property Group
06.2024 - Current
  • Managing a complex of 12 buildings, a total of 262 units.
  • Supervise security guards, five maintenance team members, 4 office team members and all contract vendors
  • Getting buildings ready for inspections to include INSPIRE/REAC, city, state and mortgage inspections
  • Managed daily operations of residential properties and ensured tenant satisfaction.
  • Oversaw property maintenance and coordinated repairs with vendors and contractors.
  • Facilitated communication between tenants and management to resolve issues promptly.
  • Trained and supervised onsite staff to enhance service delivery efficiency.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Processed evictions when necessary in accordance with state laws and procedures.

Senior Property Manager

ASH NYC
Brooklyn, NY
11.2020 - 05.2024
  • Supervised maintenance teams to ensure timely and quality service delivery.
  • Managed daily operations of multiple properties across diverse portfolios.
  • Oversaw daily property operations to ensure optimal functionality and tenant satisfaction.
  • Managed vendor relationships to secure quality services and competitive pricing.
  • Conducted regular property inspections to identify maintenance needs and compliance issues.
  • Trained and mentored junior staff on best practices in property management processes.
  • Coordinated property maintenance schedules to enhance building performance and aesthetics.

Property Manager

Wavecrest Management
New York
11.2018 - 11.2020
  • Oversaw property maintenance, coordinating repairs and vendor services effectively.
  • Conducted regular property inspections, identifying issues and recommending solutions.
  • Managed tenant relations, addressing concerns and ensuring satisfaction.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.

Property Manager

West Side Federation for Senior Housing, Inc.
New York
03.2017 - 11.2018
  • Co-supervise maintenance, front desk, and administrative staff
  • Assist Manager in maintaining active personnel files and leave time records: Vacation/Sick/Holiday requests and balances
  • Assist Manager with staff meetings and performance evaluations
  • Assist Manager with social service staff interface
  • Coordinate with social service staff on various tenant issues including arrears, housekeeping, disruptive behavior, building maintenance, monthly tenant meetings
  • Ensure social services department receives copies of all incident reports, tenant listings and management letters to individual tenants
  • Perform accurate payroll distribution and rent collection
  • Assist manager with rent collection and arrears pursuit
  • Assist Manager with budget preparation.
  • Maintain and prepare Petty Cash reimbursements
  • Perform and populate HUD annual recertification's, interims, move-ins and move outs in Real page
  • Run EIV monthly and quarterly reports and during HUD annual recertifications
  • Process certification forms according to HUD/HDC requirements.
  • Create and maintain AFHMP applicant's waitlist log books and files according to HUD/CGI/HDC requirements
  • Create and maintain electronic AFHMP applicant's waitlist
  • Run Real page monthly property reports
  • Collect all rent checks and money orders from rent deposit box and scan.

63J10 (Quartermaster & Chemical Equipment Repairer)

USAR
Flushing, NY
01.1996 - 01.2005
  • MOS Qualified under the Army to repair and maintain Army equipment such as: water purifiers, washing machines, extractors, driers, and sewing machines
  • Platoon Secretary, Driving Instructor for military vehicles, Hazardous Material Officer, and Preventive Maintenance Instructor

Education

M.S.A. - Human Resources Management

Central Michigan University
Fort Hamilton, NY
11.2005

B.A. - Criminal Justice

John Jay College of Criminal Justice
New York, NY
12.2001

Skills

  • Proficient in Microsoft Office Suite
  • Property maintenance
  • Lease administration
  • Customer relationship management
  • Staff training
  • Issue resolution
  • Team collaboration
  • Web and Social Media
  • Bilingual: English/Spanish
  • Software utilization
  • Attention to detail
  • Problem solving
  • Effective communication
  • Time management
  • Building operations
  • Vendor management

Certification

  • RAM Certified
  • Assisted Housing Manager - Quadel Consulting
  • DSNY Zero Waste Certification
  • HPD- Identifying and Managing a Lead Based Paint Problem
  • HPD - Housing Maintenance and Safety Requirements

Languages

Spanish
Professional

Timeline

Property Manager

Investment Property Group
06.2024 - Current

Senior Property Manager

ASH NYC
11.2020 - 05.2024

Property Manager

Wavecrest Management
11.2018 - 11.2020

Property Manager

West Side Federation for Senior Housing, Inc.
03.2017 - 11.2018

63J10 (Quartermaster & Chemical Equipment Repairer)

USAR
01.1996 - 01.2005

M.S.A. - Human Resources Management

Central Michigan University

B.A. - Criminal Justice

John Jay College of Criminal Justice

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