Christina Clement
Romulus,MI
Summary
Service-orientated experienced, and hardworking Independent Living Housing Manager with 10 plus years of Experience in Senior Living. Knowledgeable in providing friendly, thorough customer service to residents, family and colleagues. Skilled at problem solving and conflict resolution, and able to help encourage teamwork. Able to network with public organizations and business to create successful partnerships. Handles tasks with accuracy and efficiency.
Developed strong communication and relationship-building skills in community-focused environment, successfully managing diverse projects and stakeholders. Demonstrates ability to strategize and implement impactful community initiatives and foster partnerships. Looking to transition into new field, leveraging solid foundation in collaboration and program development.
Overview
10
10
years of professional experience
Work History
Community Relations Director
Hampton Manor Assisted Living
Clinton Township, MI
08.2023 - 01.2024
- Organized town hall meetings for open dialogue between organization leaders and community members for 50 plus.
- Collaborated with internal departments to align community relations efforts with overall organizational goals.
- Built a strong network of contacts in local media outlets, facilitating positive coverage of organizational news and events.
- Strengthened community partnerships by organizing and executing outreach events.
- Developed strategic relationships with local businesses for mutual support and event collaboration.
- Mentored team members in effective community relations strategies, fostering professional growth within the department.
- Managed social media channels, increasing brand awareness and engagement within the community.
- Developed and distributed informational materials to keep constituents informed about organizational activities and milestones.
- Coordinated volunteer programs to encourage community involvement in organizational initiatives.
- Managed budgets allocated for community relations activities, ensuring responsible use of funds while maximizing impact on target populations.
- Stayed within budget for marketing expenses.
- Developed and executed quarterly rolling calendar of events.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
Community Relations Director
Fairmont Senior Living
Plymouth
07.2022 - 08.2023
- Stayed within budget for marketing expenses.
- Developed and executed 7-10 quarterly rolling calendar of events.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
- Worked in fast-paced environment with competing demands for time and attention.
Director of Sales and Marketing
Brookdale Senior Living
Plymouth, MI
06.2021 - 07.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Director of Resident
Trinity Health, Marycrest Manor
Livonia, MI
06.2020 - 04.2021
- Responsible for day to day operations of Marycrest Heights Independent Living, 60 residential apartments
- Maintained departmental procedures that support the necessary operational functions
- Sales activities, including prospective resident tours, leasing apartments, move-in paperwork, and assisting with special events
- Plan, and developing, and implementing a robust leisure time activity program for independent living residents Maintained open communication with residents to ensure quality of life is enhanced and residents rights are protected
- Review complaints and grievances made by residents and take appropriate action to resolve
- Responsible for all resident charts, including all lease renewal, and lease increases
- Responsible for entering all new residents into billing system, Vision
- Collecting monthly rental payments, and scanning into Bank of America pro scan system
- Responsible for managing buildings petty cash, and balancing out monthly
- Responsible for weekly bank deposits
- Responsible for community monthly billing system, coding, tracking, and sending to accounts payable
- Maintained department budget, placing orders for equipment and supplies as necessary
- Monthly invoices submitted into Coupa billing system for payment, communicate with vendors when needed for payment status
- Covered Assisted Living HFA, in absence of Director
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitored employee productivity and provided constructive feedback and coaching
Sales and Marketing Manager
Trinity Health, Marycrest Manor
Livonia, MI
11.2018 - 06.2020
- Responsible for maintaining occupancy standards, accomplished through a combination of outreach, events and cultivating relationships with prospects, families, and professionals
- Provided a high level of customer service to residents, team members, and professionals
- Responsible for planning and directing marketing functions to maintain budgeted occupancy for the community
- Achieved and maintained budgeted occupancy and report census accurately and timely each week
- Accurately maintained the community database by entering information about new inquires advertising campaigns, and community events
- Record a consistent and appropriate follow-up communication with inquires and prospective residents
- Accountable for managing entire sales process, including telephone inquire, tours, deposits, leases, move-ins for
- Assisted Living, and Independent Living
- Performed initial assessments for potential Assisted Living residents
- Developed resident service plan for Assisted Living residents
Business Office Manager
Trinity Health, Marycrest Manor, Life Plan Community
Livonia, MI
06.2015 - 11.2018
- Responsible for preparing confidential reports, and financial data
- Maintaining confidential current resident files with pertinent information
- Filing all resident paperwork, including insurance cards, and insurance information
- Responsible for verify insurance, and providing co-pay letters to short stay residents
- Responsible for accounts receivable, and collection activities in accordance with company policy, standards, and practices
- Responsible for weekly bank deposits
- Responsible for community resident rental payments, and co-pay payments
- Responsible for monthly collection calls, and documentation
- Responsible for monthly collection letters, and documentation
- Provided information to residents/families as necessary, and assisted with completed Medicaid application when needed
- Responsible for monthly Medicaid meetings, and triple check meetings with Therapy department
- Monthly invoices submitted into Coupa billing system for payment, communicated with vendors when needed for payment status
- Ordered and inventoried all office supplies for community
- Meet with families/residents and discussed billing issues, and resolved any issues in a timely manner
- Participated in yearly state survey, and when necessary developed a plan of correction for department deficiencies
Staffing Coordinator
Trinity Health, Marycrest Manor
Livonia
05.2014 - 06.2015
- Prepared a biweekly schedule for all nursing staff, for 120 employees
- Scheduled all mandatory meetings, and events
- Responsible for handling call-ins, and finding coverage if necessary
- Responsible for making changes in the schedule, due to census change
- Ensure that daily staffing levels are in compliance with state minimum regulations
- Responsible for daily staff report, monitoring overtime justification report
- Enter time exception report daily into KRONO system, entered associates PTO, and brought associates up to budgeted hours at payroll close
- Monitors absences, and tardiness for nursing department
- Issued corrective actions for attendance, per company policy
- Responsible for assisting with recruitment process, screening, scheduling, and interviewing potential new hires Responsible for new hire paperwork, such as but not limited to background checks, I-9 forms, physical/drug screen forms, and creating employee personal file
- Yearly audit of associate file
- Data input into various computer systems and runs appropriate reports
Education
Associate of Arts - Business Administration
Wayne County Community College
Detroit12-2024
Skills
- Microsoft Office Word
- Customer Service
- Leadership Skills Leadership
- Effective Time Management
- Adaptability
- Resident relations
- Sales management
- Partnership development
- Corporate social responsibility
- Department leadership
- Marketing strategies
- Community outreach
- Advertising strategies
- Public relations
Timeline
Community Relations Director
Hampton Manor Assisted Living
08.2023 - 01.2024
Community Relations Director
Fairmont Senior Living
07.2022 - 08.2023
Director of Sales and Marketing
Brookdale Senior Living
06.2021 - 07.2022
Director of Resident
Trinity Health, Marycrest Manor
06.2020 - 04.2021
Sales and Marketing Manager
Trinity Health, Marycrest Manor
11.2018 - 06.2020
Business Office Manager
Trinity Health, Marycrest Manor, Life Plan Community
06.2015 - 11.2018
Staffing Coordinator
Trinity Health, Marycrest Manor
05.2014 - 06.2015
Associate of Arts - Business Administration
Wayne County Community College