Christina Contreras
Fort Worth
Summary
Dedicated Assistant Property Manager skilled in tenant relations, issue resolution, and effective communication. Committed to enhancing resident satisfaction and retention through proactive engagement and efficient management.
Overview
23
23
years of professional experience
Work History
Assistant Property Manager
United Apartment Group Inc.
San Antonio, TX
07.2020 - Current
- Coordinated tenant communications to enhance resident satisfaction and retention.
- Managed lease administration processes, ensuring accuracy and compliance with company policies.
- Assisted in property inspections, identifying maintenance needs and facilitating timely resolutions.
- Developed and maintained relationships with vendors to optimize service delivery and cost efficiency.
- Implemented marketing strategies to attract prospective tenants, increasing property visibility in local markets.
- Trained new staff on operational procedures, fostering a collaborative team environment and enhancing service quality.
- Analyzed rental market trends to inform pricing strategies, contributing to competitive positioning of properties.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
Sales Account Specialist
Silver Leaf Partners
Fort Worth, TX
10.2014 - 11.2018
- Cultivated and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed market trends and competitive landscape to identify new sales opportunities.
- Developed tailored sales presentations and proposals that addressed client needs effectively.
- Collaborated with cross-functional teams to streamline account management processes, improving efficiency.
- Mentored junior staff in best practices for client engagement and account strategies.
- Implemented CRM systems to track account performance and optimize sales efforts.
- Collaborated with marketing team to develop promotional materials, boosting brand awareness and driving sales growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Negotiated contracts with clients, securing long-term business partnerships and fostering mutual growth opportunities.
- Implemented strategic sales plans for expanding customer base and achieving sales targets.
- Trained new team members on sales processes and account management best practices, improving overall team performance.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Administrative Assistant
Insituform Technologies LLC
Fort Worth
08.2003 - 12.2013
- Managed scheduling and logistics for executive meetings and travel arrangements.
- Coordinated communication between departments to streamline project workflows.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Processed correspondence, ensuring timely distribution of information across teams.
- Trained new administrative staff on company policies and operational procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
High School Diploma -
Paschal High School
Fort Worth, TX06-2000
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Tenant relations
- Tenant issue resolution
- Leasing and sales
- Relationship building and rapport
- Property management
- Payment collection
- Housing regulations
- Policy enforcement
Languages
English
Native or Bilingual
Timeline
Assistant Property Manager
United Apartment Group Inc.
07.2020 - Current
Sales Account Specialist
Silver Leaf Partners
10.2014 - 11.2018
Administrative Assistant
Insituform Technologies LLC
08.2003 - 12.2013
High School Diploma -
Paschal High School