Christina Corrales
Grand Forks,ND
Summary
Competitive Agent with many years of experience in industry. Adept at driving revenue growth through meeting customer expectations and time lines.
Overview
22
22
years of professional experience
Work History
Domestic Agent II
AIT Worldwide Logistics
Sacramento, CA
02.2022 - Current
- Coordinated shipments and logistics for timely delivery of goods.
- Managed customer inquiries and provided accurate information about services.
- Collaborated with vendors to ensure compliance with quality standards.
- Developed strong relationships with clients to enhance service satisfaction.
- Processed documentation for imports and exports of freight shipments.
- Scheduled transportation routes to optimize efficiency and reduce delays.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Participated in ongoing training programs related to job duties or responsibilities.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Facilitated communication between parties to ensure mutual understanding and agreement.
- Responded to client inquiries and resolved issues promptly.
- Identified needs of customers promptly and efficiently.
FCL Dispatcher/Customer Service Representative
California Sierra Express
West Sacramento , CA
01.2013 - 02.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Made outbound calls to obtain account information.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Answered 75+ inbound calls per day and directed to individuals or departments.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
- Communicated with customers and drivers to efficiently pickup and deliver shipments in a timely manner
- Heavy data entry
- Heavy inbound phone calls and emails
- Communicated with customers through web portals to update status on shipments and advise of any issues
- Provided FCL and LTL quotes
- Ordered office and shipping supplies
- Maintained relationships with vendors to keep breakroom stocked and machines in working order
Billing Clerk
Road master Transportation
Glendale, AZ
04.2012 - 12.2012
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Processed and sent invoices, adjustments and credit memos to customers.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Developed strong professional rapport with vendors and clients.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Answered customer questions to maintain high satisfaction levels.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
Customer Service Representative
California Sierra Express
West Sacramento , CA
08.2003 - 12.2012
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Dispatched information to service providers to schedule freight movement.
- Checked paperwork and freight condition to determine optimal loading and unloading sequences.
- Documented conversations with customers to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Education
GED -
Sahuarita High School
Sahuarita, AZSkills
- Office equipment proficiency
- Route management
- Inbound and Outbound Calling
- Problem-solving abilities
- Freight operations
- Adaptive team player
- Fleet dispatching
- Customer relations
- Courteous demeanor
- Retail sales customer service
- Shipping and receiving understanding
- Clerical support
- Shipment coordination
- Customer relationship management
- Route scheduling
- Import/export documentation
- Data entry accuracy
- Problem resolution
- Effective communication
- Time management
- Persuasive speaking
- Customer needs determination
- Business correspondence
- Internet savvy
- Customer service
- Positive attitude
- Ensuring customer satisfaction
- Problem-solving skills
- Critical thinking
- Strong communication
- Polite communication skills
- Resolving customer issues
- Relationship building
- AS400
Timeline
Domestic Agent II
AIT Worldwide Logistics
02.2022 - Current
FCL Dispatcher/Customer Service Representative
California Sierra Express
01.2013 - 02.2022
Billing Clerk
Road master Transportation
04.2012 - 12.2012
Customer Service Representative
California Sierra Express
08.2003 - 12.2012
GED -
Sahuarita High School