Christina Cottrell
Von Ormy,TX
Summary
Dynamic Customer Experience Coordinator at TJX Companies with a proven track record in enhancing customer satisfaction and driving sales conversions. Skilled in training new employees and resolving complex issues, I excel in building strong customer relationships while ensuring financial accuracy in cash handling and returns management.
Offering positive attitude and willingness to learn and grow in customer-focused environment. Brings foundational understanding of customer service principles and ability to quickly adapt to new systems and processes. Ready to use and develop communication and problem-solving skills in role.
Overview
1
1
year of professional experience
Work History
Customer Experience Coordinator
TJX Companies
11.2023 - Current
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Provided optimal customer engagement, resulting in increased sales conversions.
Education
Bachelor of Arts - Applied Psychology
University of Texas San Antonio
San Antonio, TX05-2012
Skills
- Customer service
- Team performance monitoring
- Training new employees
- Issue resolution
- Customer relationship management
- Financial accuracy
Accomplishments
- Awarded Associate of the quarter in 2025
Timeline
Customer Experience Coordinator
TJX Companies
11.2023 - Current
Bachelor of Arts - Applied Psychology
University of Texas San Antonio
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