Christina Crumble
Licensed Insurance Agent
Murray,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills, devoted to giving every customer a positive and memorable experience. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented and eager to utilize an aptitude for client satisfaction and retention to contribute to the State Farm mission.
Overview
13
13
years of professional experience
Work History
Licensed Insurance Agent
Ryan Walker State Farm
Murray, KY
10.2021 - Current
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Ensured compliance with state laws governing insurance practices as well as company policies and procedures.
- Developed strategies for improving customer service standards within the department.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
General Manager
BIG APPLE GRILL & BAR
Murray, KY
04.2011 - 01.2024
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed strategies for improved operational efficiency and customer satisfaction.
Business Development Manager-High Intensity
Drake Lighting
Mayfield, KY
01.2021 - 09.2021
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Attended tradeshows and conferences to network with potential clients.
- Researched target markets to understand the needs of current and potential customers.
- Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Established new customer accounts using negotiation and sales closing abilities.
- Leveraged cold calling, in-person visits and referrals to build leads.
Education
Some College (No Degree) - Pre-Medicine/Biology
Murray State University
Murray, KYSkills
- Client Retention
- Insurance sales strategy
- Customer Service
- Business Development
- Training and mentoring
- Workflow Optimization
- Strategic Decision-Making
- Customer follow-up
- Account Management
Timeline
Licensed Insurance Agent
Ryan Walker State Farm
10.2021 - Current
Business Development Manager-High Intensity
Drake Lighting
01.2021 - 09.2021
General Manager
BIG APPLE GRILL & BAR
04.2011 - 01.2024
Some College (No Degree) - Pre-Medicine/Biology
Murray State University
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