Christina Cummings
Richmond,VA
Summary
Dynamic and results-oriented sales leader passionate about team development, with a strong focus on achieving strategic objectives through effective relationship-building and communication. Proven expertise in management, leadership, system development, customer service, training, retention, and specialized patient care. Highly adept at maximizing business growth and operational efficiency.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Dicks Sporting Goods
Chesterfield, VA
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Director of People
Chick-Fil-A
Midlothian
09.2021 - 03.2023
- As a director in multiple capacities, I performed several critical roles, which included: Spearheading the hiring process and basic HR tasks, Managing shifts and key holder responsibilities, Directing meetings and collaborating with leadership to realize company goals, Overseeing food safety and quality control while minimizing cost and waste, Developing and implementing efficiency programs and training systems, Boosting mobile app usage and sales, and expanding catering contracts, Creating data reports to track various initiatives and success levels, Assisting in budget management
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Store Manager
Kay Jewelers
Chesterfield
01.2003 - 01.2007
- Led the store to record sales through individual and team efforts, while managing responsibilities such as hiring, scheduling, inventory management, profit and loss management, and team development.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
John Tyler Community College
06.2015
US Army Reservist-91M
01.2010
Skills
- Customer Relations
- Team motivation
- Staff Training and Development
- Product and service knowledge
- Money Handling
Timeline
Assistant Manager
Dicks Sporting Goods
10.2023 - Current
Director of People
Chick-Fil-A
09.2021 - 03.2023
Store Manager
Kay Jewelers
01.2003 - 01.2007
John Tyler Community College
US Army Reservist-91M