Christina Cummings
Chesterfield,VA
Summary
Results-driven sales leader with proven expertise in sales strategy and team leadership. Notable achievements include a 600% increase in credit card applications and enhanced customer engagement through effective relationship building.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Dick's Sporting Goods
Midlothian, Virginia
2023.10 - 2026.01
- Designed, instructed, and launched systems incorporating checks and balances tailored to sales and operational targets, driving credit card applications up by 600% from prior year and surpassing 150% penetration, contributing to increased store profit and sales.
- Oversaw daily store operations, enhancing customer service, optimizing inventory management, and coordinating staff scheduling.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Managed daily cash handling procedures and resolved discrepancies.
- Conducted interviews and assessments of job candidates to select strong team members and effectively fill vacancies.
- Facilitated regular performance reviews to evaluate staff progress and establish development goals.
- Utilized strong issue resolution and communication skills to strengthen and sustain long-term client relationships while establishing new connections with numerous customers evolving into dependable bulk buyers.
Director of People and Catering
Chick-fil-A
Midlothian, VA
2021.09 - 2023.03
- Spearheaded marketing initiatives aimed at boosting brand awareness and driving catering sales in community by fostering connections and nurturing relationships with local schools, businesses, and community leaders.
- Formulated sales strategies leading to 20% increase in mobile app usage compared to previous year.
- Supervised and evaluated staff, fostering effective leadership development and promoting internal growth.
- Engaged with staff and leadership to construct professional development initiatives, supporting personal and business growth that resulted in new store positions and numerous employee advancements.
- Fostered culture of innovation and motivated staff to share ideas, enhancing store culture and increasing retention rates from previous years.
- Mediated employee conflicts and facilitated resolutions, maintaining a collaborative workplace environment.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Family Manager and Full-Time Caregiver
Stay At Home Mom
Midlothian, Virginia
2016.12 - 2021.05
- Organized and prioritized various complex schedules for multiple team members
- Coordinated medical appointments among several institutions and specialists
- Advocated for services, adaptive equipment, and care plans tailored to specific medical needs
- Supported physical and emotional well-being throughout the family
- Acquired and delivered skilled nursing services including wound care, NG/G-tube placement and management, PICC line management, respiratory treatment, seizure regulation, vital checks, CPR, occupational therapy, and physical therapy
Manager
Kay Jewelers
Midlothian, VA
2003.01 - 2007.01
- Surpassed record-breaking sales goals, securing multiple incentive trips, cash bonuses, and recognition awards within the company and mall.
- Recruited, trained, and supervised team members, improving customer service and engagement, which contributed to increased sales.
- Streamlined inventory management to sustain stock levels, enhance loss prevention strategies, and respond to market trends.
- Coordinated and executed themed sales events to generate unique sales opportunities through thorough preparation, effective communication, and active community engagement.
Education
E-4 - Hospital Food Service Specialist (91-M)
United States Army Reserves
Richmond, VA2003-01
Some College (No Degree) - Dental Hygiene
John Tyler Community College
Midlothian, VASkills
- Customer engagement
- Sales strategy
- Project Management
- Team leadership
- Training and Education
- Relationship building
Timeline
Assistant Store Manager
Dick's Sporting Goods
2023.10 - 2026.01
Director of People and Catering
Chick-fil-A
2021.09 - 2023.03
Family Manager and Full-Time Caregiver
Stay At Home Mom
2016.12 - 2021.05
Manager
Kay Jewelers
2003.01 - 2007.01
E-4 - Hospital Food Service Specialist (91-M)
United States Army Reserves
Some College (No Degree) - Dental Hygiene
John Tyler Community College