Summary
Overview
Work History
Skills
Certification
Work Preference
Timeline
Generic
Christina Daniels

Christina Daniels

Management Associate
Saint Louis ,MO

Summary

Energetic jewelry sales professional with a career spent working for several well-known high-end retailers. Team player adept at cultivating long-lasting relationships with clientele. Looking to take selling to the next level with a role focused on assisting customers in the jewelry industry.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Management Associate

Rogers & Hollands
Saint Louis , Missouri
01.2024 - 04.2024
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Office Manager/Sales Associate

Hannoush Jewelers
Saint Peters , Missouri
02.2020 - 10.2023
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Reviewed files and records to obtain information and respond to requests.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Monitored inventory levels and placed orders when needed.
  • Greeted customers to determine wants or needs.
  • Placed special orders or called other stores to find desired items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended, selected and located merchandise based on customer desires.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Provided training to new hires on office policies and procedures.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Assisted customers with product selection, sizing and styling.
  • Upsold additional items based on customer interests and needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed transactions using a point-of-sale system.
  • Handled customer complaints in a professional manner.
  • Conducted inventories on a regular basis to track stock levels.
  • Tracked sales performance metrics to identify trends in market place.
  • Processed credit card transactions quickly and securely.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Developed promotional strategies to increase sales volume.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Demonstrated product features and benefits for customers' needs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.

Jewelry Sales Associate

Helzberg Diamonds
Saint Louis , MO
01.2019 - 12.2020
  • Followed store opening and closing procedures as per company guidelines.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Enthusiastically worked with the entire sales staff to ensure every customer received the best service, cutting wait times at the register by fifteen minutes.
  • Upsold warranties and purchase add-ons, enabling the store to reach its sales revenues for six consecutive quarters.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Increased sales by 60% through effectively helping customers choose products to represent specific needs.
  • Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep all displays pristine.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Trained eight new associates and coached on marketing methods and engagement strategies, resulting in more than $1,500,000 in sales over course of twelve months.
  • Provided information to customers on upcoming promotions, including Custom Design Shows.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Customer Service Specialist

Kohl’s
Manchester, MO
10.2015 - 12.2018
  • Resolved average of twenty inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
  • Ranked in top 10% for customer satisfaction among ten competing Customer Service Associates.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Answered customers' questions and addressed problems and complaints in person and via phone.

Sales Lead Center Core

Kohl’s
Manchester, MO
10.2015 - 12.2018
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.

Skills

  • Eight Steps knowledge
  • Mentoring and training
  • Diamond and gem knowledge
  • Merchandising
  • Counter business
  • Product demonstrations
  • Jewelry
  • Sales management
  • Diamond sales
  • Loss prevention
  • Customer experiences

Certification

  • Certified Diamontologist
  • DSA Certified

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteHybrid

Important To Me

Company CulturePaid sick leave4-day work weekHealthcare benefitsWork-life balancePaid time offFlexible work hours401k matchStock Options / Equity / Profit SharingCareer advancementPersonal development programs

Timeline

Management Associate

Rogers & Hollands
01.2024 - 04.2024

Office Manager/Sales Associate

Hannoush Jewelers
02.2020 - 10.2023

Jewelry Sales Associate

Helzberg Diamonds
01.2019 - 12.2020

Customer Service Specialist

Kohl’s
10.2015 - 12.2018

Sales Lead Center Core

Kohl’s
10.2015 - 12.2018

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Christina Daniels Management Associate