Christina Davis
Jacksonville,FL
Summary
Organized and dedicated Administrative Manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Remote Dental Administrator
Swiss Monkey
02.2024 - Current
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Administrative Assistant /Marketing Specialist
BlockChainNames.io
07.2022 - 10.2023
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Rearched material extensively before writing and presenting informative speeches monthly at the South Tampa Chamber of Commerce.
Dental Office Manager
Causeway Dentistry
10.2020 - 08.2022
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Verified and entered Dental HMO, PPO, & Medicare from over 70 networks, along with writing appeals for denials.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Administrative Assistant / Sales / Marketing
E Dental
04.2019 - 10.2020
- Completed daily calling and outreach to build sales pipeline.
- Achieved revenue goals with successful management of AI marketing on Facebook.
- Presented insurance options, closed 90% sales on plan, using communication and customer service skills.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals, insurances, and businesses.
- Prepared, submitted, and appealed, medical and dental insurance claim forms, explained benefits and outlined pricing details for procedures and services to staff and clients.
Uber Partner
Uber Technologies Inc.
07.2018 - 07.2019
- Drove total amount of 7,731 trips with 5 STAR customer ratings on post-trip surveys for timeliness, vehicle cleanliness, Great conversation, and Excellent customer service in 8 Years resulting in 30 percent increase in revenue annually.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides resulting in streamlined process for optimization.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Inventory Control Manager/ Day Supervisor
Spirits 365
10.2017 - 05.2018
- Trained, supervised, disciplined, and created schedules for 10 staff members as well as handle all customer complaints.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Completed weekly cycle counts to maintain accuracy of records, while verifying incoming products and check delivery totals to keep system records current and accurate.
Dental Assistant/Front Desk
East Bay Dental
10.2014 - 10.2017
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Laid out potential payment plans for patients
Front Desk/Dental Assistant (part-time)
Oceanside Dental
06.2013 - 10.2016
- Oversaw appointment scheduling for 3 Doctors, 2 Hygienist, and itinerary coordination for both clients and 8 personnel.
- Delivered exceptional customer service to every patient by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Education
Expanded Functions Dental Assistant -
Everest University - Tampa
Entrepreneurial Studies & Small Business Operation
Massachusetts Institute of Technology
2023
Certification - HTML5 And CSS Fundamentals
W3Cx EdX MIT
2023
Skills
- Communication skills, such as written, verbal and nonverbal abilities
- Leadership skills, such as motivating, delegating and influencing others
- Teamwork skills, such as collaborating, cooperating and resolving conflicts
- Interpersonal skills, such as empathy, listening and rapport-building
- Learning/adaptability skills, such as curiosity, creativity and flexibility
- Self-management skills, such as time management, stress management and self-motivation
- Organizational skills, such as planning, prioritizing and multitasking
- Computer skills, such as proficiency in software, applications and online tools
- Dental software proficiency
- Claims Processing
Timeline
Remote Dental Administrator
Swiss Monkey
02.2024 - Current
Administrative Assistant /Marketing Specialist
BlockChainNames.io
07.2022 - 10.2023
Dental Office Manager
Causeway Dentistry
10.2020 - 08.2022
Administrative Assistant / Sales / Marketing
E Dental
04.2019 - 10.2020
Uber Partner
Uber Technologies Inc.
07.2018 - 07.2019
Inventory Control Manager/ Day Supervisor
Spirits 365
10.2017 - 05.2018
Dental Assistant/Front Desk
East Bay Dental
10.2014 - 10.2017
Front Desk/Dental Assistant (part-time)
Oceanside Dental
06.2013 - 10.2016
Expanded Functions Dental Assistant -
Everest University - Tampa
Entrepreneurial Studies & Small Business Operation
Massachusetts Institute of Technology
Certification - HTML5 And CSS Fundamentals
W3Cx EdX MIT
Similar Profiles
Matthew GerkenMatthew Gerken
Recruitment Manager at Swiss MonkeyRecruitment Manager at Swiss Monkey
David TorrenteDavid Torrente
Virtual Assistant at Swiss MonkeyVirtual Assistant at Swiss Monkey
Luke SimmonsLuke Simmons
Customer Service Representative at Grease Monkey and Monkey SplashCustomer Service Representative at Grease Monkey and Monkey Splash
Latishann CookLatishann Cook
Advanced Esthetician at Sculpting Luxe Beauty AestheticsAdvanced Esthetician at Sculpting Luxe Beauty Aesthetics
Estephany AlmeidaEstephany Almeida
Sr. Claims Adjuster at Stillwater InsuranceSr. Claims Adjuster at Stillwater Insurance