CHRISTINA DENNO
Counseling
Colorado Springs,CO
Summary
Driven professional with a proven track record at the Military & Family Readiness Center, enhancing customer satisfaction and building strong client relationships. Expert in crisis counseling and customer support, adept at resolving complaints and improving service quality. Skilled in data entry and individual counseling techniques, consistently achieving positive outcomes in high-stress environments.
Overview
16
16
years of professional experience
Work History
Casualty Assistance Representative
Military & Family Readiness Center
09.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Work Life Specialist
Military & Family Readiness Center
02.2022 - 09.2023
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
School Counselor
Dupont Elementary School
07.2018 - 09.2020
- Enhanced student emotional well-being by providing individual and group counseling sessions.
- Collaborated with teachers and administrators to address social, emotional, and academic needs of all students.
- Developed safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
School Counselor
Vernon Johns Middle School
11.2016 - 06.2018
- Enhanced student emotional well-being by providing individual and group counseling sessions.
- Collaborated with teachers and administrators to address social, emotional, and academic needs of all students.
- Developed safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
Automated Logistics Specialist
Army National Guard VA
10.2008 - 10.2014
- Ensured regulatory compliance in warehousing operations by adhering to safety protocols, proper labeling, and documentation procedures.
- Kept track of supplies and equipment and received, stored, recorded and issued supplies for unit.
- Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
Education
Master of Science - School Counseling
Virginia State University
Petersburg, VA12.2014
Bachelor of Science - Psychology
Virginia State University
Petersburg, VA05.2011
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Relationship Building
- Client Services
- One-on-one counseling
- Counseling Support
- Individualized counseling
- Academic Advice and Counseling
- Crisis Counseling
- Individual Counseling Techniques
Timeline
Casualty Assistance Representative
Military & Family Readiness Center
09.2023 - Current
Work Life Specialist
Military & Family Readiness Center
02.2022 - 09.2023
School Counselor
Dupont Elementary School
07.2018 - 09.2020
School Counselor
Vernon Johns Middle School
11.2016 - 06.2018
Automated Logistics Specialist
Army National Guard VA
10.2008 - 10.2014
Master of Science - School Counseling
Virginia State University
Bachelor of Science - Psychology
Virginia State University
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