Christina Diaz
Lathrop,CA
Summary
Proactive and goal-oriented worker with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Shift Manager
Grasspointer Management Inc
10.2014 - 07.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Leveraged in Microsoft Excel, word, outlook, sharepoint, and teams to manipulate data sets, perform calculations, and create informative charts and graphs.
Store Associate
Takkens Shoes
03.2010 - 09.2014
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Secretary
Vantage Transports
01.2006 - 01.2009
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Applied Science - Criminal Justice
Carrington College
Stockton05-2020
Skills
- Customer service
- Microsoft teams
- Microsoft powerapps
- Microsoft 365
- Typing speed
- Information management
- Document scanning
Languages
Spanish
Full Professional
Timeline
Shift Manager
Grasspointer Management Inc
10.2014 - 07.2024
Store Associate
Takkens Shoes
03.2010 - 09.2014
Secretary
Vantage Transports
01.2006 - 01.2009
Associate of Applied Science - Criminal Justice
Carrington College
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