Christina Dillard
Chiefland
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
2014
2014
years of post-secondary education
Work History
Assistant Manager
Ross Dress for Less
Cheyenne
2020.09 - 2021.10
- Assisted in managing daily store operations and employee schedules.
- Coordinated team training sessions to enhance product knowledge and customer service.
- Monitored inventory levels and facilitated timely restocking of merchandise.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Supported loss prevention efforts through routine audits and staff training.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
CNA
Haven Hospice
Gainesville
2017.06 - 2020.08
- Provided compassionate care to patients in end-of-life settings.
- Assisted with daily living activities, including bathing and grooming.
- Monitored vital signs and reported changes to nursing staff.
- Collaborated with healthcare team to develop patient care plans.
- Educated families on caregiving techniques and available resources.
- Supported emotional needs of patients through active listening and presence.
CNA
Haven Hospice
Chiefland
2007.06 - 2014.01
- Provided compassionate care to patients in end-of-life settings.
- Assisted with daily living activities, including bathing and grooming.
- Monitored vital signs and reported changes to nursing staff.
- Collaborated with healthcare team to develop patient care plans.
- Educated families on caregiving techniques and available resources.
- Supported emotional needs of patients through active listening and presence.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Sales Associate
Bealls Outlet
Chiefland
2007.06 - 2010.10
- Assisted customers in selecting merchandise and provided product information.
- Maintained product displays to ensure an appealing shopping environment.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory levels by restocking shelves and organizing stockroom.
- Handled customer inquiries and resolved issues efficiently to enhance satisfaction.
- Participated in training new associates on store policies and procedures.
Education
Associate of Science - Nursing
Santa Fe College
Gainesville, FL 2019.01 - 2026.03
Chiefland High School
Chiefland, FLSkills
- Customer service
- Employee training
- Compassionate communication
- Conflict resolution
- Operations management
- Team motivation
- Adaptability and flexibility
References
References available upon request.
Timeline
Assistant Manager
Ross Dress for Less
2020.09 - 2021.10
Associate of Science - Nursing
Santa Fe College
2019.01 - 2026.03
CNA
Haven Hospice
2017.06 - 2020.08
CNA
Haven Hospice
2007.06 - 2014.01
Sales Associate
Bealls Outlet
2007.06 - 2010.10
Chiefland High School