Christina Duran
Carrollton,TX
Summary
Proactive and solution-oriented supervisor with 5+ years experience demonstrating commercial awareness skills via excellent customer service throughout. Specialties include collaborating, interpersonal, organizing and prioritizing skills. Enthusiastically applying to CVS to seek long-term position that offers professional challenges utilizing excellent time management and problem-solving skills to become a valuable contributor for the company.
Overview
12
12
years of professional experience
Work History
Homemaker
Self-employeed
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Claims Records Supervisor
GEICO
05.2016 - 04.2022
- Safeguarded sensitive information by establishing strict access control measures and security protocols for all records.
- Coordinated with external vendors
- Increased records accuracy by implementing quality control standards.
- Enhanced team efficiency by streamlining processes for document handling.
- Ensured compliance with industry regulations by conducting regular audits of recordkeeping practices.
- Mentored and coached 9 junior staff members, fostering a culture of continuous learning and professional development within the team.
- Conducted daily/weekly evaluations of departmental performance, identifying areas for improvement and implementing necessary changes to optimize workflow processes.
- Assisted in the development of organization-wide policies regarding record retention, disposal, and preservation.
Subrogation Dispatcher
GEICO
03.2013 - 05.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to Adjusters in need.
- Processed 75+ dispatching, routing, and tracking assignments on daily basis.
- Consistently met performance metrics with the highest rating of 5 for call handling, contributing to the overall success of the department.
- Communicated with Auto Damage Adjusters to coordinate timely review of their customer vehicle assignments.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Collaborated with fellow dispatchers to maintain a seamless workflow.
Insurance Claims Specialist
GEICO
01.2013 - 03.2013
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Education
Associate of Arts - Dental
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Customer Service
- Collaboration and Teamwork
- Problem-Solver
- Time Management
- Computer Skills (Microsoft Word, Excel, Powerpoint)
- Interpersonal, Friendly, Positive Attitude
- Organizing and Prioritizing Skills
- Adaptable and Flexible
Accomplishments
- Supervised team of 9 staff members with varying backgrounds and personalities.
- Used Microsoft Excel to develop inventory tracking spreadsheets for Check stock distribution to 60+ Auto Damage Supervisors.
- Achieved 66% staff reduction within 4 years through Identifying Inconsistencies by Arranging and Redesigning Process Efficiencies and Cross Training.
- Detected discrepancies, adjusted procedures by packaging processes together effectively shortening handling times from 90 minutes to 20 minutes.
- Adjuster - All Lines License (TX)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Homemaker
Self-employeed
04.2022 - Current
Claims Records Supervisor
GEICO
05.2016 - 04.2022
Subrogation Dispatcher
GEICO
03.2013 - 05.2016
Insurance Claims Specialist
GEICO
01.2013 - 03.2013
Associate of Arts - Dental
New York City College of Technology of The City University of New York
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