Christina Edwards
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities. Maintains a positive attitude even in high-pressure situations. Demonstrates willingness to go above and beyond by taking on additional responsibilities to ensure team success. Committed to meeting and exceeding team goals through a strong work ethic and dedication.
Overview
10
10
years of professional experience
Work History
DSC Sales Agent/Consultant Pilot Team Member
Mutual Of Omaha
02.2023 - Current
- Explain advantages, features, and disadvantages of various policies to promote sale of plans
- Retain up-to-date industry knowledge for accurate, well-informed customer interactions.
- Cultivate customer relationships to provide customized life insurance solutions tailored to individual needs.
- Pilot new processes and techniques while conducting normal business
- Assist with projects presented by upper management
- Work as a subject matter expert for training classes
- Participate in a mentor program to help guide and assist colleagues
Family Enrollment Counselor
Concentrix
06.2022 - 01.2023
- Reviewed documents for accuracy and performed outreach to supervisor for approvals
- Communicated effectively via telephone, email, and in person with prospective customers.
- Reviewed statistic enrollment data and prepared reports.
Self Employed
Signature Solutions Plus
08.2019 - 06.2022
- Advised office of patient eligibility for specific services
- Input patient insurance and claim information into dental application
- Contacted insurance companies for plan verification and details on denied claims
- Assisted office staff with correcting treatment plans and ensuring accurate charges
- Accessed client systems for insurance verification and claim submission and remained on call for emergency patient add-ons
Customer Service Representative
Aetna Insurance Company
10.2018 - 07.2019
- Performed outreach to Medicare beneficiaries for follow up on unresolved issues
- Efficiently navigated multiple systems while resolving complex issues as a member advocate
- Provided exceptional customer service by focusing on needs through careful listening and patience.
Temp Customer Care Specialist/Office Administrator
Smile Village Dental Care
10.2017 - 04.2018
- Trained front office personnel on customer relations, products, and services
- Improved customer satisfaction through expert resolution of conflicts, issues, and concerns
- Submitted insurance claims using dental practice management automated processing system.
Customer Care Managing Assistant/Treatment Coordinator
Lifeworks Dental
05.2016 - 03.2017
- Trained new employees on systems and treatment coordinating
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Patient Relations Coordinator/Specialty Coordinator
Pacific Dental Services
04.2014 - 10.2015
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Followed New Patient Experience strategies to maximize customer relations.
Education
High School Diploma -
Waskom High School
Waskom, TX06.2009
Skills
- Customer Service
- Communication
- Leadership
- Analysis
- Time Management
- Sales
- Objection handling
- Microsoft Office
Timeline
DSC Sales Agent/Consultant Pilot Team Member
Mutual Of Omaha
02.2023 - Current
Family Enrollment Counselor
Concentrix
06.2022 - 01.2023
Self Employed
Signature Solutions Plus
08.2019 - 06.2022
Customer Service Representative
Aetna Insurance Company
10.2018 - 07.2019
Temp Customer Care Specialist/Office Administrator
Smile Village Dental Care
10.2017 - 04.2018
Customer Care Managing Assistant/Treatment Coordinator
Lifeworks Dental
05.2016 - 03.2017
Patient Relations Coordinator/Specialty Coordinator
Pacific Dental Services
04.2014 - 10.2015
High School Diploma -
Waskom High School
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