Christina Erb
Glendale
Summary
Reliable individual with strong problem-solving and communication strengths. Brings initiative and a positive attitude to new challenges. Eager to support team goals and contribute to a collaborative workplace.
Overview
3
3
years of professional experience
Work History
Manager/Cocktail Server
Kasai Japanese Steakhouse
12.2023 - 02.2026
- Led and motivated team to create a positive work environment and improve overall productivity.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed end of the night financial reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed staffing functions, including hiring, training, performance management and terminations.
- Coordinated and maintained weekly schedules for all front-of-house team members.
- Handled weekly ordering of supplies for operational needs.
- Maintained accurate bar inventory to support efficient service and cost control.
Server
Bottega Ristorante Pizzeria
09.2022 - 04.2023
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
- Managed multiple tables efficiently, prioritizing tasks during peak hours to enhance service flow.
- Utilized POS systems to process orders accurately and handle payments seamlessly.
- Implemented upselling techniques that contributed to increased sales during shifts without compromising service quality.
Education
High School Diploma -
Murrieta Valley High School
Murrieta, CASkills
- Exceptional customer service
- Efficient multitasking
- Order accuracy
- POS system operation
- Adaptable and flexible
- High volume dining
- Guest relations management
- Problem-solving
- Warm and friendly
- Reliable and responsible
Timeline
Manager/Cocktail Server
Kasai Japanese Steakhouse
12.2023 - 02.2026
Server
Bottega Ristorante Pizzeria
09.2022 - 04.2023
High School Diploma -
Murrieta Valley High School