Rose Sanchez
Denver,CO
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Elephant Bar. Recognized for boosting repeat customer rates through personalized engagement and memory retention. Proficient in cash handling and maintaining cleanliness standards, ensuring a welcoming atmosphere and seamless service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Server and Cocktail Server
Elephant Bar
7111 West Alaska Dr
02.2020 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Nail Tech
Posh Nails
Cherry Creek
07.2021 - 02.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
Nail Technician
TOOTSIES
4230 Tennyson St
03.2015 - 01.2019
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Head Hostess
La Estrellita
7617 W 88th Ave
01.2010 - 07.2015
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Education
Nail Technician -
Warren Tech Vacational
Lakewood, CO06-2008
High School Diploma -
Ralston Valley High School
Arvada, CO05-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
Timeline
Nail Tech
Posh Nails
07.2021 - 02.2023
Server and Cocktail Server
Elephant Bar
02.2020 - 05.2023
Nail Technician
TOOTSIES
03.2015 - 01.2019
Head Hostess
La Estrellita
01.2010 - 07.2015
Nail Technician -
Warren Tech Vacational
High School Diploma -
Ralston Valley High School