Christina Eyetwilson
Tunkhannock,PA
Summary
I have a background in counseling. 3 degrees. (MOA.) Medical office asst. (ASSOC.)IN HUMAN SERVICES. ( BSW )BACHELOR IN SOCIALWORK also (CCDP) COoccuring disorder professional. Many years in addictions tx.
Knowledgeable in doing Assessments with over [9] years of experience bringing planning and problem-solving abilities. Organized and systematic with natural relationship-building and leadership talents.
Driven Director with experience planning and coordinating all aspects of productions.
Hardworking and reliable Assessment Counselor with strong ability in [All areas in counseling]. Offering Education and Experience. Highly organized, proactive and punctual with team-oriented mentality.
Overview
20
20
years of professional experience
Work History
Case Mgr.
Wyoming Valley AIDS Counsel
Kingston, PpA
01.2016 - 01.2017
- Maintained accurate case records and documentation according to agency guidelines.
- Reviewed treatment plans against individual goals and healthcare standards.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Compiled reports on cases and submitted them to supervisors as required.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Assisted individuals with eligibility for available benefits.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Participated in professional development activities related to case management best practices.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Provided crisis intervention support for clients in emergency situations.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Monitored client progress through regular follow-up contacts.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Conducted home visits to assess the safety of living environments for clients.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Maintained up-to-date case records with case activity status.
- Acted as consultant to community programs by interpreting regulations and policies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Developed individualized care plans with input from clients and their families.
- Counseled clients on available resources within the community that could help meet their needs.
- Researched and analyzed community needs to determine program directions and goals.
- Educated clients about mental health conditions, medications and self-care techniques.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Director of DnA Services
Danville State Hospital
Danville , PaA
01.2013 - 01.2016
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Strengthened communication skills through regular interactions with others.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
DATS
Retreat State Prison
Shickshinny , PA
03.2012 - 01.2013
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
Intake Coordinator
Clem Mar House
Kingston, Pa
05.1997 - 03.1998
- Provided advocacy services for individuals accessing community services or benefits programs.
- Assisted clients in developing strategies for managing stressors, setting boundaries, and enhancing personal relationships.
- Educated clients on the signs and symptoms of relapse prevention techniques.
- Documented patient progress through counseling and interaction.
- Conducted comprehensive intake assessments to evaluate clients' mental health needs and develop treatment plans.
- Created an environment that was safe, supportive, nonjudgmental, and affirming for all clients served by the program.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Interviewed consumers and families to determine eligibility for services.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Counseling
College Misericordia
Dallas, PA05-2002
Associate of Applied Science - Human Services
Lccc
Luzerne, PA07-1999
MOA (medical Office Asst) - Medical Assisting
Allentown Business School
Allentown, PA07-1996
Skills
- Records Maintenance
- Electronic Recordkeeping
- Patient Scheduling
- Insurance Verification
- Data Entry
- Documentation Review
- Medical Records Verification
- Appointment Scheduling
- Calendar and Appointment Management
- Critical Thinking
- Medicaid Billing Procedures
- Payment Scheduling and Collection
- Taking Client Histories
- Problem-Solving
- Scheduling Tests and Procedures
- Time Management
- Preparing Treatment Rooms
- Appointment Setting
- Patient Eligibility Requirements
- HIPAA Compliance
- Medical Charting
- Behavioral Assessment
- Resource Navigation
- Client Advocacy
- Substance Abuse Knowledge
- Clinical Documentation Mastery
- Clinical Quality Improvement
- Goal Setting
- Reintegration Techniques
- Clinical Documentation
- Crisis Prevention Intervention (CPI)
- Electronic Medical Record Software
- Clinical Interventions
- Tracking Client Progress
- Community Resources Specialist
- Therapeutic Expertise
- Addictions Specialist
- Crisis Intervention
- Patient Education
- Mental Health Assessment
- Biopsychosocial Assessments
- Treatment Planning
- Case Documentation
- Client Goal Planning
- Discharge Planning
- Needs Assessment
- Health History Documentation
- Case Management
- Community Outreach
- Care Coordination
- Patient Support
- Referral Coordination
- Group Therapy
- Relationship Building
- Social Work
- Quality Assurance Controls
- MS Office
- Direct Patient Care
- Positive Attitude
- Client Interaction
- Records Management
- Assessment Skills
- Highly Effective Communication
- Client Engagement
- Regulatory Compliance
- Service Assistance and Support
- Group Facilitation
- High-Risk Populations Identification
Timeline
Case Mgr.
Wyoming Valley AIDS Counsel
01.2016 - 01.2017
Director of DnA Services
Danville State Hospital
01.2013 - 01.2016
DATS
Retreat State Prison
03.2012 - 01.2013
Intake Coordinator
Clem Mar House
05.1997 - 03.1998
Bachelor of Science - Counseling
College Misericordia
Associate of Applied Science - Human Services
Lccc
MOA (medical Office Asst) - Medical Assisting
Allentown Business School