Christina Fagg
Port Angeles,WA
Summary
At Walgreen's Pharmacy, I excelled as a Pharmacy Technician, leveraging my pharmacology knowledge and problem-solving skills to enhance workflow and patient satisfaction. My expertise in medication dispensing and commitment to confidentiality significantly improved pharmacy productivity and fostered positive relationships, making me a pivotal team member.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
Port Angeles, WA
10.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Education
High School -
Crescent High
Joyce Wa2005
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Answering customer questions
- Medication Dispensing
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacy Ethics
- Pharmacology knowledge
- Interpreting and Processing Medication Orders
Timeline
Pharmacy Technician
Walgreen's Pharmacy
10.2019 - Current
High School -
Crescent High