Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Ferretti

Citrus Heights,CA

Summary

Friendly, animal-loving Kennel Manager with 27 years of experience caring for animals and supporting owners during temporary separations. Showed affection for pets and built rapport with owners to ease transitions and increase confidence in caretaking service. Recruited, hired and trained kennel assistants to provide clean, fun-loving environment for beloved pets. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and meticulous manager with over 27 years of experience in the animal industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated unmatched expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful 27-year career in the animal sector. Dynamic successful applying animal and computer knowledge in busy business environment. Innovative and goal-oriented Management professional committed to animal care. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through careful thought and being proactive. Proficient management delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in small animal and computer knowledge. Adept individual with more than 27 years working as Manager for a number of great companies creating a revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Kennel Manager

Granite Bay Kennels
Granite Bay, CA
11.2020 - Current
  • Improved kennel operations by implementing efficient scheduling and staff management strategies.
  • Enhanced animal care standards through regular monitoring and updating of health protocols.
  • Streamlined record keeping for better tracking of daily activities and animal health data.
  • Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
  • Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
  • Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility.
  • Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
  • Implemented safety measures to minimize risks of accidents or injuries among staff members and animals.
  • Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
  • Promoted positive interactions between staff members and animals through ongoing training sessions and workshops.
  • Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
  • Facilitated communication between clients and veterinary professionals regarding their pets'' health status or needs.
  • Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
  • Provided excellent customer service by addressing client inquiries promptly and professionally.
  • Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
  • Worked closely with local animal shelters and rescue organizations to coordinate adoptions or temporary housing arrangements.
  • Consistently evaluated current practices for areas of improvement, making necessary adjustments to optimize productivity within the facility.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Communicated Timeline with pet parents, sharing pictures and relevant information regarding treasured animals.
  • Managed scheduling, billing and payroll for staff of Number kennel assistants.
  • Cared for animals for up to Number nights during owner absences.
  • Increased enrollment in doggy daycare Number% through networking and targeted marketing campaigns.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Kennel Manager

Arcade Creek Kennels
Citrus Heights, CA
11.2017 - 05.2019
  • Improved kennel operations by implementing efficient scheduling and staff management strategies.
  • Enhanced animal care standards through regular monitoring and updating of health protocols.
  • Streamlined record keeping for better tracking of daily activities and animal health data.
  • Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
  • Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
  • Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility.
  • Implemented safety measures to minimize risks of accidents or injuries among staff members and animals.
  • Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
  • Promoted positive interactions between staff members and animals through ongoing training sessions and workshops.
  • Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
  • Facilitated communication between clients and veterinary professionals regarding their pets'' health status or needs.
  • Contributed to budget planning, closely monitoring expenses to maintain financial stability within the organization.
  • Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
  • Provided excellent customer service by addressing client inquiries promptly and professionally.
  • Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
  • Worked closely with local animal shelters and rescue organizations to coordinate adoptions or temporary housing arrangements.
  • Consistently evaluated current practices for areas of improvement, making necessary adjustments to optimize productivity within the facility.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Communicated Timeline with pet parents, sharing pictures and relevant information regarding treasured animals.
  • Managed scheduling, billing and payroll for staff of Number kennel assistants.
  • Cared for animals for up to Number nights during owner absences.
  • Increased enrollment in doggy daycare Number% through networking and targeted marketing campaigns.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Kennel Manager

Rainbow Kennels
Newark, DE
02.2005 - 10.2017
  • Improved kennel operations by implementing efficient scheduling and staff management strategies.
  • Enhanced animal care standards through regular monitoring and updating of health protocols.
  • Streamlined record keeping for better tracking of daily activities and animal health data.
  • Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
  • Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
  • Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility.
  • Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
  • Implemented safety measures to minimize risks of accidents or injuries among staff members and animals.
  • Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
  • Promoted positive interactions between staff members and animals through ongoing training sessions and workshops.
  • Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
  • Facilitated communication between clients and veterinary professionals regarding their pets'' health status or needs.
  • Contributed to budget planning, closely monitoring expenses to maintain financial stability within the organization.
  • Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
  • Provided excellent customer service by addressing client inquiries promptly and professionally.
  • Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
  • Worked closely with local animal shelters and rescue organizations to coordinate adoptions or temporary housing arrangements.
  • Consistently evaluated current practices for areas of improvement, making necessary adjustments to optimize productivity within the facility.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Communicated Timeline with pet parents, sharing pictures and relevant information regarding treasured animals.
  • Managed scheduling, billing and payroll for staff of Number kennel assistants.
  • Cared for animals for up to Number nights during owner absences.
  • Increased enrollment in doggy daycare Number% through networking and targeted marketing campaigns.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Veterinary Technician

Centreville Animal Hospital
Wilmington, DE
12.2001 - 05.2005
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Answered owner animal health questions and advised on best care practices.
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
  • Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Collected and prepared specimens for laboratory testing.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Educated clients on nutrition, preventive health and other animal care.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Administered vaccinations to variety of animal species.
  • Obtained patient history from owners and performed physical examinations.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Designed and created client education materials and marketing materials for hospital services.

Veterinary Technician

Windcrest Animal Hospital
Wilmington, DE
05.2000 - 12.2001
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Answered owner animal health questions and advised on best care practices.
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Collected and prepared specimens for laboratory testing.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Educated clients on nutrition, preventive health and other animal care.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Obtained patient history from owners and performed physical examinations.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Designed and created client education materials and marketing materials for hospital services.

Education

Diploma - Computer Science And Programming

Kennett High School
Kennett Square, PA
06.2000

Diploma - Small Animal Science

Center For The Arts And Technology
Brandywine PA
06.2000

Skills

  • Animal Care Expertise
  • Pet Grooming Techniques
  • Animal Behavior Understanding
  • Safety Procedures
  • Sanitation protocols
  • Infection Control
  • First Aid Training
  • Staff Management
  • Veterinary Knowledge
  • Staff Scheduling
  • Care management
  • Policy Enforcement
  • Facility Maintenance
  • Teamwork and Collaboration
  • Nutrition management
  • Customer Service
  • Computer Skills
  • Team Leadership
  • Decision-Making
  • Problem Resolution
  • Professional and Courteous
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Hiring and Training
  • Goal Setting
  • Training and Development
  • Team Development
  • Good Judgment
  • Task Delegation
  • Documentation And Reporting
  • Strategic Planning
  • Negotiation and Conflict Resolution
  • Schedule Management
  • Staff Training
  • MS Office
  • Preventive Maintenance
  • Employee Development
  • Interpersonal Relations
  • Administration and Reporting
  • Project Planning
  • Shift Scheduling
  • Onboarding and Orientation
  • Performance Tracking and Evaluation
  • Process Improvement
  • Performance Evaluations
  • Performance reviewing
  • Cost Control
  • Idea Development and Brainstorming
  • Financial Management
  • Business Planning
  • Business Development
  • Business Analysis and Reporting
  • Technical Proficiency
  • Schedule oversight
  • Lead Generation

Timeline

Kennel Manager

Granite Bay Kennels
11.2020 - Current

Kennel Manager

Arcade Creek Kennels
11.2017 - 05.2019

Kennel Manager

Rainbow Kennels
02.2005 - 10.2017

Veterinary Technician

Centreville Animal Hospital
12.2001 - 05.2005

Veterinary Technician

Windcrest Animal Hospital
05.2000 - 12.2001

Diploma - Computer Science And Programming

Kennett High School

Diploma - Small Animal Science

Center For The Arts And Technology

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Christina Ferretti