Hi, I’m
Christina Fisher
Office Assistant
Raleigh,NC
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Well-rounded Office Manager possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Dependable, professional brings 15 years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Specializes in a variety of office environments.
Overview
19
years of professional experience
Work History
IMA Shelling GroupMorrisville, NC
Sales and Product Marketing Assistant
09.2014 - Current
Job overview
- Provided administrative support to supervisor and teammates.
- Filled out customer orders, interacted with account holders and shipped sample products to customers.
- Consulted with marketing manager to prepare and present targeted ad campaigns.
- Planned and set up at various trade shows and events.
- Assisted in managing trade show booths to encourage new clients and new orders.
- Used CRM to generate lead lists for account managers.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed, scheduled and coordinated office functions and activities for employees.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Assembled and arranged conference and facility equipment in designated rooms per event requirements.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
- Hired and coordinated with vendors to perform preventive maintenance work at facility.
- Conducted regular inspections on building systems to verify proper operating conditions.
- Tracked inventory of cleaning products and materials to maintain optimum supply levels.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
Dr. Asif IshaqueDavison, MI
Medical Assistant
06.2007 - 08.2014
Job overview
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained confidentiality of records relating to clients' treatment
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Submitted diagnosis and procedure codes for insurance companies.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Ordered and maintained supply inventory for medical office.
- Interviewed patients to complete case histories and intake forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Arranged hospital admissions for patients as required.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Incorporated outside records into charts and EHR.
- Labeled and completed lab requisitions using ICD and CPT coding.
Curves for WomenBurton, MI
Fitness Instructor /Manager on Duty
02.2004 - 06.2007
Job overview
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Collaborated with upper management to improve productivity of operations.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Coached staff members to develop long-term career goals.
- Checked gym equipment for proper use and function.
- Prepared teaching area for each class and returned equipment to storage after classes.
- Demonstrated safe and proper exercise techniques to clients.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Communicated with clients to determine goals and performed client assessments.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Measured client overall fitness by completing comprehensive evaluations and physician clearances.
- Assisted clients with developing reasonable diets and nutritional guidelines.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Resolved member and guest complaints or notified supervisor for solutions.
- Enforced safety rules and procedures to minimize injuries.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Coached and encouraged participants during exercises and routines.
- Monitored class participants for appropriate techniques to prevent injuries.
- Recommended modifications of exercises to help participants avoid injuries.
- Wiped down exercise mats, weights and equipment prior to and after use.
- Observed participants during classes, watching for issues and incorrect techniques.
- Built and established lasting relationships using encouragement and personal support.
- Demonstrated proper breathing techniques and meditation exercises.
Education
Genesee CNA AcademyFlint, MI
Medical Assistant Certification from Medical Assistant, Phlebotomy
02.2007
Davison High SchoolDavison, MI
High School Diploma
06.1989
Baker CollegeFlint, MI
Some College (No Degree)
Skills
- MS Office
- Administrative Support
- Customer Relationship Management
- Marketing
- Customer Relationship Management (CRM)
- Customer Service
- Travel Coordination
- Accounts Payable and Receivable
- Clerical Support
- Event Coordination
- Mail Handling
- Data Entry
- Credit and Collections
- Invoicing and Billing
- Office Administration
- Scheduling
- Customer Relations
- Office Management
- Service Planning and Scheduling
- Grounds Management
- Building Maintenance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales and Product Marketing Assistant
IMA Shelling Group
09.2014 - Current
Medical Assistant
Dr. Asif Ishaque
06.2007 - 08.2014
Fitness Instructor /Manager on Duty
Curves for Women
02.2004 - 06.2007
Genesee CNA Academy
Medical Assistant Certification from Medical Assistant, Phlebotomy
Davison High School
High School Diploma
Baker College
Some College (No Degree)
Similar Profiles
Amanda Ordaz AndreuAmanda Ordaz Andreu
Front Desk Receptionist at IMA Medical GroupFront Desk Receptionist at IMA Medical Group
Ebote EtapeEbote Etape
Family Nurse Practitioner at IMA GroupFamily Nurse Practitioner at IMA Group
Tiffany PriceTiffany Price
Liaison to the Railroad Retirement Board, Disability Benefits Division at The IMA GroupLiaison to the Railroad Retirement Board, Disability Benefits Division at The IMA Group
David GrissomDavid Grissom
Sales Development Representative at LevitateSales Development Representative at Levitate
Samuel GerardSamuel Gerard
Stagehand at Rock Creek EntertainmentStagehand at Rock Creek Entertainment