Christina Forbes
Las Vegas,NV
Summary
Empathetic and detail-oriented Certified Nursing Assistant with 12+ years of Customer Service experience. Highly motivated team player with strong work ethic and a desire to take on new challenges. Possesses excellent organization skills to prioritize patient needs and coordinate daily basic care.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Marquis Plaza Regency
Las Vegas, NV
07.2024 - Current
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Customer Service Representative
Continuum Global Solutions
Dallas, TX, USA
12.2023 - 09.2024
- Providing exceptional customer service, resulting in excellent customer satisfaction rate
- Taking ownership of customer issues, resolving them in an efficient manner
- Effective communication by listening actively to explain complex issues in simple terms, and convey information clearly and politely
- Effectively de-escalating stressful situations when servicing irate customers
Customer Service Representative
Vistaprint Jamaica Limited
Montego Bay
06.2017 - 10.2021
- Assisting customers with their inquiries, concerns, and issues via phone, email or chat
- Resolving customer problems, using troubleshooting methods, including addressing billing discrepancies, and handling product or service complaints
- Effective communication by listening actively to explain complex issues in simple terms, and convey information clearly and politely
- Training partner role where I was responsible for coaching and developing new hires to the company
Customer Service Representative
Xerox, ACS
Montego Bay
06.2014 - 01.2016
- Multitasking by handling multiple customer interactions and tasks simultaneously
- Sales and Upselling in some cases on opportunities to upsell or cross-sell products or services to existing customers
- Effective communication by listening actively to explain complex issues in simple terms, and convey information clearly and politely
Customer Service Representative
Global Gateway Solutions
Montego Bay
06.2013 - 03.2015
- Assisted Netflix customers through chat support
- Resolving customer problems, using troubleshooting in the chat channel
- Handling payment issues on customer accounts
Education
High School Diploma -
Anchovy High School
Certified Nursing Assistant -
St. Theresa's Learning Institute
Skills
- Time management
- Interpersonal Skills
- Active Listening
- Documentation and organizing skills
- Excellence in written and oral communication
- Problem solving techniques
- Marketing
- Customer service
Timeline
Certified Nursing Assistant
Marquis Plaza Regency
07.2024 - Current
Customer Service Representative
Continuum Global Solutions
12.2023 - 09.2024
Customer Service Representative
Vistaprint Jamaica Limited
06.2017 - 10.2021
Customer Service Representative
Xerox, ACS
06.2014 - 01.2016
Customer Service Representative
Global Gateway Solutions
06.2013 - 03.2015
High School Diploma -
Anchovy High School
Certified Nursing Assistant -
St. Theresa's Learning Institute